Manage onboarding and support for new fintech users, assist with registration and fees, resolve customer issues, liaise with product development on user feedback, and provide dedicated account management to ensure satisfactory user experiences.
This is a remote position.
A leading company in the financial technology (Fin-tech) sector is looking for an Account Manager to join their team. This person will play a crucial role in guiding new users through the onboarding process, answering their questions, and providing exceptional customer support. Also, the Account Manager will liaise with the product development team to address any user queries regarding the company's products, ensuring a smooth and satisfactory experience for our customers.
- Onboarding Assistance: Guide new users through the registration process and assist them in paying the joining fee.
- Customer Support: Serve as the main point of contact for customer support, answering questions and resolving issues during the onboarding process.
- Product Liaison: Work closely with the product development team to address user questions and feedback about our products.
- Account Management: Act as a dedicated account manager, providing personalized care and support to meet customer needs and queries.
Requirements
Benefits
Similar Jobs
.png)
Greentech • Hardware • Internet of Things • Machine Learning • Software • Business Intelligence • Agriculture
Lead a regional field-based account management team across Canterbury & West Coast to drive retention, renewals and expansion. Coach and develop account managers, build account management capability, foster customer relationships with farmers, improve the customer experience cross-functionally, and support hiring as the region scales.
Healthtech • Pharmaceutical
Field-based Key Account Manager responsible for driving uptake of promoted infectious-disease brands across an assigned UK territory. Develop strategic account plans, engage NHS stakeholders, deliver sales and growth targets, generate market insights, and collaborate cross-functionally while ensuring compliance and strong customer relationships.
Artificial Intelligence • Logistics • Software • Transportation
Manage and grow post-implementation client relationships across Ireland. Act as trusted advisor, monitor platform usage, identify expansion opportunities, coordinate with support/onboarding/product teams, provide training, capture feature requests, and deliver business reviews to maximize customer value.
Top Skills:
AIAPIsSaaS
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
