We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organisation, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more.
Being an Account Manager at iManage Means…
As an Account Manager, UKI, you will play a critical role in expanding and deepening relationships with existing customers across the UK and Ireland. You will be responsible for both protecting and growing revenue, leveraging a consultative, customer-first approach to drive renewals, cross-sell, and upsell opportunities.
This role requires a strategic, partner-driven approach, as our Partner Ecosystem plays an integral role in customer success and account growth. You will work closely with resellers, system integrators, and implementation partners to ensure customers maximize the value of their iManage investment while driving joint expansion opportunities.
Additionally, you will collaborate cross-functionally with Customer Experience, Product, and Support teams to align customer goals, enhance adoption strategies, and remove barriers to growth. Your success in this role will come from deep product knowledge, a data-driven mindset, and strong execution skills to drive customer retention and expansion.
iM Responsible For…
- Managing and growing relationships with institutional and individual clients, ensuring high retention and satisfaction.
- Engaging with our Partner Ecosystem, working with resellers and technology partners to drive co-sell and expansion opportunities within existing accounts.
- Identifying cross-sell and upsell opportunities, positioning additional iManage solutions based on customer needs.
- Collaborating with CX, Product, and Support teams to ensure customer success and proactively mitigate risks.
- Developing strategic account plans, leveraging data insights to anticipate customer needs and drive adoption.
- Leading renewals and contract negotiations, ensuring seamless execution while mitigating risks.
- Effectively communicating the value of iManage solutions, crafting strategic product narratives tailored to customer challenges.
- Representing iManage at industry events, customer forums, and partner-led initiatives, strengthening customer engagement and brand positioning.
iM Qualified Because I Have…
- 5+ years of account management, customer success, or consultative sales experience in SaaS, legal tech, or enterprise software.
- A strong track record of managing renewals, expansions, and customer growth initiatives.
- Experience collaborating with partners and resellers to drive joint business opportunities.
- Experience working with C-level stakeholders, IT teams, and operational leaders to drive adoption and engagement.
- The ability to articulate value propositions clearly, connecting customer challenges to iManage solutions.
- A data-driven mindset, leveraging insights to optimize customer strategies and mitigate risks.
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Strong collaboration and execution skills, working effectively with CX, Product, and Support teams.
Bonus Points If I Have…
- Experience in legal technology or content management solutions.
- Familiarity with customer success methodologies (e.g., Gainsight, Success Plans, or CSAT-driven approaches).
- Proven ability to execute consultative, value-driven sales motions within existing customer accounts.
- A history of working closely with reseller and implementation partners to drive mutual success.
Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!
iM Getting To…
- Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture.
- Have flexible work hours that allow me to balance my ‘me time’ with my work commitments.
- Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events.
- Focus on impactful work, solving complex, real challenges utilising the latest technologies and protocols.
- Own my career path with our internal development framework. Ask us more about this!
- Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning.
- Join an innovative, industry leading SaaS company that is continuing to grow & scale!
iManage Is Supporting Me By…
- Creating an inclusive environment where you’re encouraged to help shape the culture by bringing your unique perspective, not just by fitting in.
- Providing a market leading salary determined through a fair and consistent process, equitable for all our employees, and regularly reviewed against industry benchmarks.
- Rewarding me with an annual performance-based bonus.
- Providing enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay)
- Matching my pension contribution (up to 6%)
- Offering BUPA private medical insurance & a Simplyhealth cash plan to assist with the everyday costs.
- Providing Group life cover, including life insurance, income protection, and critical illness protection.
- Encouraging me to make use of our top-tier flexible time off policy, which includes 25 days of annual leave and the flexibility to take further additional time off as needed
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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iManage London, England Office
1 Phipp Street, London, United Kingdom, EC2A
