Account Manager - UKI

Personio's intelligent HR platform helps small and medium-sized organizations unlock the power of people by making complicated, time-consuming tasks simple and efficient. Our growing team of 1,800+ Personios across Europe and the US are building user-friendly products that delight our 14,000+ customers and their 1.5 million employees. Ready to make an impact from day one?

The Role: How you'll make an impact at Personio

This position is office-based (hybrid) in London.

Bring your drive. Make a difference. Join our Revenue & Success team at Personio and be a part of something big – not just for yourself, but for your teammates and your customers. Together, we’re building relationships, solving problems, and impacting the way people experience work every single day.
As an Account Manager at Personio, you will play a pivotal role in helping our customers to unlock the power of their people. Your primary responsibility will be to manage and grow a portfolio of existing customers through strategic account management by acting like the Quarterback for Personio’s medium-business account base.
You are a trusted advisor who leads the design and execution of the customer’s commercial strategy and negotiation ensuring every deal is beneficial for Personio.

Role Responsibilities: What you'll do

• Strategic Account Management:

  • Develop and maintain effective relationships with key stakeholders within your book of business (250-300 medium-size customers)

  • Understand growth drivers, identify opportunities for growth, manage risks, and build multi-quarter plans for achievement.

• Retention Strategy:

  • Develop and implement strategies to prevent churn and reduce downsells.

  • Lead the contract renewal process, focusing on improving terms and reducing discounts.

• Upselling:

  • Analyze your portfolio to identify upselling opportunities for Personio’s plans and apps.

  • Collaborate with the Solutions Sales Manager to execute upselling strategies.

• Customer Satisfaction:

  • Ensure a high level of customer satisfaction by understanding their needs and providing tailored solutions with the support of Customer Success Teams.

• Commercial Leadership:

  • Lead the design and execution of the customer’s commercial strategy to drive portfolio growth, balancing retention, renewals, and upselling.

  • Manage customers through the renewal process, acting as a trusted advisor.

• Reporting & Continuous Improvements:

  • Track and report on key performance metrics such as retention, upselling, and customer satisfaction.

  • Provide actionable insights to improve processes and customer experiences.

Role Requirements: What you need to succeed

• Customer-facing Experience: You have 3+ years in Account Management, CSM, Sales or Growth roles within the SaaS industry or related areas. You are a strong communicator and enjoy negotiating in the best interest of Personio.

• Customer Love: You have the ability to build and maintain relationships with diverse customer profiles and you are passionate about delivering outstanding customer experiences.

• Cross-Functional Coordination: You are a team player and like to work at the interface of various internal teams such as Solutions Sales, Payroll, Product, Legal and Finance.

• Winning Mentality: You are self-motivated and results-driven, with a strong focus on achieving ambitious targets.

• Adaptability: You thrive in fast-paced, evolving environments and enjoy problem-solving. You see change as a catalyst for progress.

• Language Proficiency: Fluent in English, both written and spoken. Any additional language is a bonus (Nordic languages, Spanish, French)

Why Personio

Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

• Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity

• Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)

• Make an impact on the environment and society with Impact Days 

• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares

• Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework

• Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations

• Engage in a high-impact working environment with flat hierarchies and short decision-making processes