The Residential Account Manager develops, manages, and grows customer portfolios, achieving sales goals and providing excellent customer service while collaborating with various teams.
Your Impact
The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.
What You Will Do
Minimum Qualifications
Preferred Skills/Education
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.
What You Will Do
- Build and develop relationships with local owners, managers, operators and service providers within the industry.
- Generate new business with various end users including on site staff as well as key decision makers at management companies, ownership groups and service providers within the industry.
- Plan, schedule, and lead daily meetings with customers in assigned portfolio.
- Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
- Utilize the full company value propositions including selling tools, programs and fulfillment capabilities to bring the most effective solutions to their existing and prospective customers.
- Participate in all company directed training sessions, sales/business meetings as well as company sponsored trade shows, conferences and conventions.
- Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results.
- Recognizes and understand competitive landscape within assigned market(s) and shares information with leadership and all applicable channels within the organization.
- Intentional focus on company's core behaviors to deliver best in class customer service with the utmost integrity.
- Applies a consultative selling strategy to understand the needs of the customer and applies a proactive selling approach when scheduling on-going follow-ups with assigned customers.
- Individual Contributor
Minimum Qualifications
- High School or GED
- 1-2 years experience in MRO sales or B2B sales
Preferred Skills/Education
- Bachelor's Degree or equivalent experience.
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Top Skills
Customer Relationship Tools
Sales Tools
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