Manage daily execution and coordination of retail and shopper activation campaigns (print/POS), liaise between clients and internal teams, oversee timelines, budgets, and quality, support issue resolution, and improve workflows to drive measurable ROI.
The Account Manager will join high-performing local market teams delivering top-tier marketing services for one of our largest global clients. Reporting to the Account Director, you will work closely with strategy, performance, creative, and production specialists to ensure a seamless client experience.
You will oversee the daily execution and coordination of client work, ensuring timely, high-quality delivery across all project touchpoints. Acting as a key liaison between clients and internal teams, you will manage timelines, clarify briefs, and resolve issues with a calm, collaborative approach.
The team plays a central role in ensuring transparency, quality, and efficiency across marketing investments. With a focus on retail and shopper activation, your role will connect strategic priorities with local execution, contributing to smarter, quicker, and more impactful outcomes. You will serve as the heart of operational delivery—maintaining client satisfaction, internal clarity, and cross-functional coordination—helping drive measurable ROI and successful client campaigns.
Responsibilities
- Assist in delivering client campaigns and retail activation activities from planning through implementation
- Serve as a primary daily contact for internal teams and clients
- Manage and update project timelines, budgets, and documentation
- Escalate issues and support resolution of delivery challenges
- Coordinate with sourcing, creative, and production teams to align workstreams
- Assist in preparing presentations, reports, and client reviews
- Ensure compliance with brand, budget, and process standards
- Identify opportunities to improve workflow, tools, and client engagement
Skills and Experience
- 3–5 years’ experience in retail marketing, client services, or agency delivery
- Print and POS experience
- Strong organisational, time management, and multitasking skills
- Excellent communication and relationship-building abilities
- Commercially aware with budget management experience
- Italian or French language skills are a bonus
- Accountable, structured, and solutions-focused; calm under pressure
- Detail-oriented while keeping the bigger picture in mind
- Collaborative, proactive, service-oriented, and adaptable
- Reliable, positive, and committed to delivering high-quality work
- In-market role: based in the client’s office daily
- Experience across shopper, trade, or retail channels preferred
Equal Opportunities
adm-Indicia is proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.
About
As a next-generation brand activation agency, adm Indicia's purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimised through leading strategic capability and actioned through executional excellence.We transform marketing compromise into a powerful co-promise, creating and activating meaningful brand experiences that drive ROI. Brands have had to juggle multiple agencies, struggle to see value in ever-increasing customer data, and deliver disconnected digital and physical experiences – just some of the compromise frustrating marketing for too long. With joined-up strategy, execution and seamless activation, our combined expertise means we can help brands deliver impact through every stage of the customer journey.Founded in 1992, we have a global footprint with 46 offices in 33 countries, allowing us to deliver local activation of global strategies for brands across the world. Recognized with a platinum rating by EcoVadis for sustainability, we are experts at identifying the most impactful and sustainable solutions for over 800 brands around the globe.
adm Group London, England Office
London, United Kingdom
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