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Lightspeed is not just another SaaS company—we’re building the platform that powers the future of hospitality. Our mission? Help ambitious brands scale faster, work smarter, and grow stronger through tech.
We’re growing—fast.
We’re looking for sharp Account Managers who know how to turn customer success into serious business impact.
You’ll own a portfolio of growth-ready accounts in the UK & Ireland market, spot revenue opportunities before they hit the radar, and lead data-backed account strategies that boost retention, drive expansion, and increase product adoption. You’ll work closely with decision makers, align with internal stakeholders, and play a key role in our customers' success stories.
If you thrive in fast-moving environments, think in outcomes, and love turning relationships into results—we should talk.
Location: London (hybrid, 3 days per week in office)What You’ll Do
- Portfolio growth: Manage, retain, and grow a portfolio of existing clients, primarily across the UK & Ireland hospitality market
- Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer’s goals in mind
- Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
- Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams
- 3+ years of experience in account management, customer success, consultative B2B sales & relevant experience in the hospitality sector or as an entrepreneur
- Strong relationship-building and communication skills with stakeholders at all levels, including executives
- Proven track record of driving revenue growth within existing accounts (upselling, expansion, renewals, churn reduction)
- Analytical mindset with experience working with CRM, BI, and customer engagement tools
- Proactive, organized, and able to prioritize in a fast-paced environment
- Languages: Professional fluency in English (additional languages are a plus)
Come live the Lightspeed experience...
- Unlock your potential with our growth program, paving the way for promotions and career advancement
- Genuine career opportunities in a company that’s creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed equity scheme… we are all owners
- Private health insurance & dental plan
- Pension scheme with company contributions
- Health & Wellness Credit - expense up to £400/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing
- Mental Health Support - through Modern Health App (meditation, coaching, counseling)
- People Experience - work remotely from almost anywhere in the world for up to 60 days/year
- LinkedIn Learning access and your own career GPS to grow your skills and career
- Volunteer time off - give back to the community with paid volunteer days
- Cycle to Work scheme & commuting allowance for public transport
- Regular breakfast/lunches, drinks & snacks in the London office
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
