Who we are
DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV's mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world's largest brands, publishers and digital ad platforms. DV's technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry.
Position Overview
The Account Manager role is designed for an experienced professional with a proven track record in digital advertising, whether from agency, publisher, or technology vendor backgrounds. This role combines strategic account management with commercial growth responsibilities.
The Account Manager is responsible for servicing all aspects of customer accounts and relationships. The AM will oversee campaign setup, maintenance, and troubleshooting for a large portfolio of accounts, ensuring operational excellence.
The AM will work closely and collaboratively with the Sales, Implementation, Product, Engineering, and Finance teams to deliver world-class customer service and solutions to the market. The Account Manager plays an integral role in recommending and implementing strategies for driving ongoing client product needs and will be responsible for educating customers about DoubleVerify’s platform; Pinnacle and how products can be leveraged to meet their goals and objectives.
What you’ll do
- Own end to end client relationship serving as the primary contact and trusted advisor.
- Conduct performance analysis and deliver actionable insights to optimise client outcomes.
- Develop account strategies that align client objectives with DV capabilities, identify and implement upsell and cross-sell opportunities.
- Contribute to Business Reviews showcasing performance insights, optimisation recommendations and strategic roadmap discussions.
- Support in driving adoptions for DV solutions across Social and Open Web Environments.
- Manage escalations and resolve technical or service issues, coordinating with internal teams as needed.
- Ensure all client deliverables meet quality standards and are completed within agreed SLAs.
- Regular client contact through status calls, office hours, QBRs in person and/or virtually.
- Identify potential churn risks and escalate immediately to the appropriate salesperson and your manager.
Who you are
- 2-4+ years of experience in Account Management or Customer Success with a deep understanding of the online advertising industry.
- Highly organised with a strong attention to detail, a commitment to excellence, and a proactive, positive approach.
- Proficient in Microsoft Office, (Excel and PowerPoint) and Google Workspace applications (Google Slides/Sheets).
- Demonstrated ability to manage multiple accounts simultaneously while maintaining high service standards.
- Experience with programmatic advertising platforms, measurement solutions, or verification technologies is highly desirable.
- Fluent English both written and spoken to a business level is required.
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
