We follow a hybrid working style, with three days per week spent in our Tower Bridge office.
Zoopla is a leading UK property website and trusted consumer brand, empowering movers to make better property decisions with over nine million monthly users generating over one billion annual property searches.
Zoopla is more than a property portal. Over 5 million homeowners are subscribers, tracking their property values and providing a pipeline of movers for Zoopla’s customers (estate agents and housebuilders). The business is investing in leveraging its scale and reach to build new, AI-driven experiences that engage movers and unlock value and a strong return on investment for customers.
Our guiding behaviours define how we work together and what we expect from one another. These behaviours are to keep it simple, take ownership, make it better and win together. We strive for progress not perfection and have no doubt that we can achieve our ambitions if we focus on the right things, give it our all and do it together.
In this role, you will be responsible for nurturing long-term relationships with clients, guiding them through their digital transformation, and ensuring they achieve measurable success with our product suite. You’ll be a key partner in driving growth, managing retention, and identifying opportunities to deliver exceptional value to clients.
We want to make Zoopla more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed. We’re reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Key Responsibilities- Client Success & Growth: Drive revenue growth and support client goals by effectively managing a portfolio of clients, ensuring they derive maximum value from our products.
- Relationship Building: Develop and maintain strong, trusting relationships with key client stakeholders, positioning Zoopla as a trusted advisor and partner.
- Retention & Renewals: Proactively engage with clients to maintain high satisfaction levels, lead contract renewals, and re-engage clients to prevent churn.
- Product Expertise: Stay well-versed in Zoopla’s product suite, providing clients with tailored guidance and ensuring they are leveraging the full potential of our solutions.
- Collaboration & Communication: Work closely with internal teams to deliver seamless client experiences, ensuring alignment across all touchpoints and activities.
- Data-Driven Strategy: Use data insights to track engagement and performance, maintaining accurate client records in Salesforce to inform decision-making.
- Client-Centric: A genuine passion for helping clients succeed and driving value through tailored solutions.
- Proven Relationship Builder: Demonstrated ability to establish long-term partnerships, build trust, and influence client decisions.
- Sales-Driven: Strong focus on results, consistently meeting targets and identifying upsell opportunities that align with client needs.
- Industry Knowledge: Experience in property, software, or digital media sectors. Understanding of real estate or digital transformation is a plus.
- Team-Oriented: Collaborative mindset, willing to share knowledge and best practices to drive collective success.
- Excellent Communicator: Strong verbal and written communication skills, with the ability to engage effectively with clients at all levels.
- Continuous Learner: Eagerness to stay current with product updates, industry trends, and market dynamics, sharing insights with the wider team.
- Proven Track Record: Experience in account management, customer success, or retention, preferably within a B2B environment.
- Multi-Product Expertise: Proven ability to manage client relationships across a diverse range of products and services, ensuring seamless integration and maximum value at every touchpoint.
- Results-Oriented: History of driving performance in a fast moving, target-driven sales environment.
- CRM Proficiency: Experience with CRM systems (Salesforce preferred) for managing relationships and tracking key metrics.
Benefits
- Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for a period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London
- 7.5% pension contribution by the company
Top Skills
Zoopla London, England Office
5 Copper Row, London, United Kingdom, SE1 2LH
