About TalentNeuron, LLC
TalentNeuron is the global leader in workforce and labor market intelligence. Our solution combines external labour market data with internal workforce insights to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition.
We ingest millions of global data points across 90% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services—helping the world’s leading enterprises plan, build, and deploy the workforce of the future.
Our Core Values
Humanity First – We lead with empathy, kindness, and respect.
Customers at the Core – We deeply understand client needs and deliver exceptional value.
Diverse Minds, One Team – We collaborate, debate, and succeed together.
Pioneering Innovation – We take risks, learn fast, and drive change.
Resilient Perseverance – We solve problems creatively and own our commitments.
Role Description
We are looking for an Account Manager to serve as the primary relationship owner for a portfolio of TalentNeuron’s enterprise clients across EMEA. You will be responsible for driving adoption, retention, and expansion by helping clients translate TalentNeuron’s workforce intelligence into measurable business outcomes—from strategic workforce planning and skills analysis to location strategy and talent acquisition.
This is a client-facing role based in Germany or the United Kingdom. You will partner closely with Sales, Customer Success, Product, and Strategic Consulting to ensure every client in your book of business is realising full value from the platform, renewing with confidence, and growing their investment over time.
What You’ll Do
Client Relationship Management
- Foster and develop deep client relationships across stakeholder groups to build trust, drive engagement, and create client advocates in the market.
- Drive client satisfaction by listening, understanding, and acting as the voice of the client within TalentNeuron—surfacing feedback, escalating blockers, and championing client needs cross-functionally.
- Facilitate recurring client calls and quarterly business reviews in partnership with Account Team peers, ensuring every touchpoint is insight-led and action-oriented.
- Educate clients on the value proposition of TalentNeuron services throughout their adoption journey—from onboarding through renewal and beyond.
Adoption, Enablement & Client Success
- Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations that inform workforce planning, talent acquisition, and skills strategy.
- Educate clients on TalentNeuron best practices and provide creative workarounds to meet their needs when standard configurations fall short.
- Understand client needs and work harmoniously with TalentNeuron peers across Product, Consulting, and Support to ensure client success, with a focus on platform sign-ups, feature adoption, upgrades, and renewals.
Retention & Growth
- Monitor key metrics and client health scores, identifying risk to renewal early and partnering with the Account Team to build and execute mitigation plans.
- Partner with the Sales team to identify and recommend additional products and services—including Data as a Service, Strategic Consulting, and new platform modules—based on each client’s evolving needs.
- Own renewal forecasting for your portfolio and collaborate with Revenue Operations to maintain accurate pipeline and account records.
What You’ll Bring
Required
- 3+ years of account management, customer success, or client-facing experience in a B2B SaaS, data, or analytics environment.
- Demonstrated ability to manage a portfolio of enterprise accounts, drive adoption and retention, and consistently meet or exceed renewal targets.
- Consultative mindset: you ask the right questions, connect client challenges to platform capabilities, and frame recommendations in business terms.
- Experience facilitating executive-level business reviews and translating complex data products into clear client value.
- Strong organisational skills with the ability to manage multiple accounts, stakeholders, and workstreams simultaneously.
- Excellent written and verbal communication skills in English and German; proficiency in French is a strong plus.
- Must be based in Germany or the United Kingdom and eligible to work there.
Nice to Have
- Experience working with HR, People Analytics, Talent Acquisition, or workforce planning buyers at enterprise organisations.
- Familiarity with workforce intelligence, labour market analytics, or HR technology as a product category.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango, or similar).
- Background in a PE-backed, high-growth, or transformation-stage company.
- Proficiency in French, or another European language.
What Success Looks Like in This Role
- A healthy, growing portfolio with strong net retention, high renewal rates, and expanding account footprints.
- Clients who are active platform users, can articulate the value of TalentNeuron in their own words, and serve as references and advocates.
- Tight, trust-based partnerships with Sales, Consulting, Product, and Support that accelerate time-to-value for every client.
- Early identification of at-risk accounts with clear, proactive mitigation plans in place well ahead of renewal dates.
We’re an equal opportunity employer. All applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
