Join Wordly's fast growing global team!
About the roleAs the EMEA Account Manager, you will drive renewal retention and expansion across a set of Wordly’s key customers. You will map stakeholders across functions and regions, uncover new internal opportunities, and build multi-threaded relationships that turn single use cases into broader adoption. You will run health checks and business reviews, maintain a clean forecast in HubSpot, and act as the voice of the customer internally to inform priorities and improvements.
What you’ll doOwn renewals and expansion (NRR accountability): Manage the full renewal lifecycle for a portfolio of EMEA accounts, driving high retention and identifying expansion opportunities to reduce churn and grow ARR.
Account matrixing and multi-threading: Systematically map customer org structures and stakeholder networks to uncover “siloed” departments (HR, L&D, Internal Comms, Marketing, Regional hubs, etc.) and introduce Wordly to new internal buyers and champions.
Run a structured customer cadence: Conduct health checks, adoption reviews, and business reviews to ensure customers achieve outcomes and can clearly articulate Wordly’s value ahead of renewal.
Land and expand execution: Move beyond the initial entry point by building influence across the account and expanding from a single use case to broader, enterprise-wide adoption.
Forecasting and CRM hygiene: Maintain an accurate renewal and expansion forecast, with clear next steps, risks, and close dates in HubSpot.
Voice of the customer: Partner with Product and Engineering to share EMEA customer insights, trends, blockers, and feature requests that inform roadmap and enablement.
Cross-functional coordination: Align internal stakeholders to deliver a consistent customer experience, mobilize resources when issues arise, and ensure accounts stay healthy and growth-oriented.
UK-based, EMEA experience: 3+ years in Account Management and/or Customer Success, managing B2B SaaS accounts across EMEA, with renewals ownership.
Retention + expansion track record: Proven ability to protect renewals, grow existing ARR, and drive adoption through structured account management.
Commercial “internal hunter” mindset: You proactively identify needs, quantify value, and pitch solutions. You do not wait for customers to ask.
Multi-threading strength: Confident navigating complex organizations, securing introductions, and building relationships with users, champions, procurement, IT, and senior stakeholders.
Structured operator: Strong account planning, prioritization, and execution. Comfortable running repeatable rhythms and operating with clear metrics.
Relationship architect: Strong interpersonal skills and executive presence, engaging stakeholders ranging from AV/event teams to C-level leaders.
Problem-solving capability: You identify root causes behind risk or low adoption and build practical plans to turn accounts around.
Communication: Fluent English (written and verbal), with strong cultural awareness across EMEA territories.
Languages: French, German, Spanish, or Arabic.
Domain exposure: Event tech, AV services, collaboration platforms (Zoom/MS Teams), interpretation/translation, or the language services ecosystem.
Tools: HubSpot, LinkedIn Sales Navigator, Zoom, Microsoft Teams.
Located in Los Altos, California, Wordly is an exciting tech startup that is looking to grow its engineering and GTM teams! From virtual meetings to large, in-person conference venues, Wordly strives to provide high quality, real-time translation services in 50+ languages to anyone, anywhere.
Wordly caters to numerous customers around the world which include local organizations and businesses; government entities; Fortune 500 companies; and much, much more. While this is a fully remote position, office space in Los Altos, California is available for San Francisco Bay Area residents that wish to utilize it.
To learn more about Wordly visit www.wordly.ai and follow us on our LinkedIn page.
