Account Manager (Delegated Authority)

Marsh Portfolio Solutions (MPS) is a dynamic client-centric practice within Marsh UK that places and manages a range of innovative portfolio placement solutions on behalf of Marsh business practices.  MPS comprises of 120 dedicated professionals who provide a range of intermediary services to insurer clients including sophisticated management information and innovative placement structures.

We are seeking an Account Manager to join MPS in a role that will take you in a different direction in comparison to a more “traditional” broking role in insurance.  Working alongside the Fast Track Delegated Authority Underwriting team, you will be responsible for managing the relationships with the Insurers, working with UK and global business practices as well as the Mumbai Fast Track team.

What can you expect?

• Placement of Fast Track eligible risks.

• Day to day management of the relationships with the brokers and facility insurers, and the Mumbai Fast Track team.

• To execute the due diligence and external audit processes for delegated authority relationships, ensuring adherence to risk and compliance frameworks

• Tracking and achieving all KPl's and SLA's for the contractual obligations

We will rely on you to:

• Serve as the first point of contact for day-to-day communications with brokers and designated clients (facility insurers), follows up on correspondence.

• Work to strengthen and grow account relationships between MPS and the insurers.

• Provide training on processes and the DUA for Marsh broker colleagues

• Address escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgment as to when to escalate major issues to senior level colleagues ensuring compliance.

• Develop strong relationships with professional internal and external counterparts.

• Develop an understanding of client businesses by conducting research, may provide research on industry or other analysis.

• Support colleagues by managing day-to-day aspects for designated accounts.

• Mitigate account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.

• Strong placement and process discipline – ensuring end to end tasks are completed in a timely manner.

What you need to have:

• Previous insurance experience

• Ability to build relationships internally with peers within other departments is essential

• Excellent communication and interpersonal skills

• Highly organised and methodical in approach

• Ability to work under pressure, often to tight deadlines

• Detail focused

What makes you stand out:

• Interest in Underwriting/Broking as a subject or as a previous track record ideally

• Interest in London market as a subject or as a previous track record ideally

• Good Excel and communication skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.