Account Manager, Enterprise EMEA

About G2 - The Company

G2 is the world's largest and most trusted software marketplace. When you join G2, you’re joining the industry’s leading team that helps businesses reach their peak potential by powering decisions and strategies with trusted insights from real software users.

Now, we have joined forces with Capterra, SoftwareAdvice, and GetApp to create the largest source of online data and software insights to fuel intelligent buying in the age of AI. With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started! We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

Does that sound exciting to you? Come join us as we try to reach our next PEAK!

About G2 - Our People

At G2, everything we are and what we do is grounded in our PEAK values— (Performance + Entrepreneurship + Authenticity + Kindness. Working at G2 means you are part of a value-driven, growing global community that climbs PEAKs together. We cheer for each other’s successes, learn from our mistakes, and support and lean on one another during challenging times. With ambition and entrepreneurial spirit we push each other to take on challenging work, which will help us all to grow and learn.

You will be part of a global, diverse team of smart, dedicated, and kind individuals - each with unique talents, aspirations, and life experiences. At the heart of our community and culture are our people-led ERGs, which celebrate and highlight the diverse identities of our global team. As an organization, we are intentional about our DEI and philanthropic work (like our G2 Gives program) because it encourages us all to be better people.

The Account Manager will be responsible for maintaining long-term relationships with our customers by providing them with solutions to meet their financial and service-oriented goals. You will lead all multi-threading activities and renewals by helping clients understand how G2’s solutions help marketing and sales teams build their brand & generate demand for their products.

Here at G2, our Enterprise group is divided into multiple segments based on client size and opportunity. This role is specifically covering our Commercial clients. This team is working with some of the fastest growing SaaS companies in EMEA.

Lead the renewal process with existing clients for upsell and cross selling

• Drive revenue by understanding & aligning G2 solutions to your client’s objectives

• Negotiate contracts and close agreements to maximize profits

• Navigate complex procurement processes, aligning customers’ and G2’s resources to seek efficient and mutually beneficial solutions

• Create comprehensive sales plans that align G2 solutions with the specific objectives and growth strategies of each assigned client.

• Drive revenue through your book of business to ensure you deliver against customers' key performance metrics, with a strong emphasis on retention and growing your book of business to exceed goals

• Prospect and unlock expansion revenue by educating contacts about how G2’s Marketing Solutions can help grow their business.

• This includes but is not limited to, multi-threading G2 solutions into existing processes and structures. Leaning heavily on our established partner ecosystem to identify opportunities.

Maintain existing clients through proactive outreach and relationship building

• Build trust with key accounts and customer stakeholders. Creating impactful and lasting relationships with executive sponsors in particular.

• Develop and deliver concise sales presentations that integrate G2 into client strategies, both online and in-person.

• Manage a portfolio of high value accounts with an emphasis on multi-threading and prospecting into new teams to sell G2’s full suite of products

• Build and maintain your expertise in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, and Marketing Technology (MarTech) solutions.

• Support onboarding, handoff and maintenance calls to ensure successful and long lasting partnership

• Work closely with Marketing, Sales, Product, Partnerships, and Customer Success teams to ensure a seamless and holistic approach to client engagement and satisfaction.

• Advocate and support your customers through partnering with the appropriate internal resources: Customer Success Managers, Solutions Consultants, Customer Support, and the G2 Research Team to provide a world-class customer experience

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• 4+ years of quota carrying sales or account management experience in a B2B environment

• A proven track record of high performance, and experience exceeding sales targets, selling to complex organisations

• Experience running a full-cycle SaaS renewal process alone, including proven success with cross-sell and upsell.

• Experience presenting ideas, influencing decisions, and building strong executive-level relationships

• Outstanding presentation and communication skills

• Ability to build rapport and collaborate with others within the company and externally

• Quick learning skills and work independently in a fast-paced environment

London is home to our EMEA headquarters. The London office has a strong in-office culture and meet frequently in person to collaborate and win together. Because of this, we prefer candidates who are interested in going into the office 2-3 days a week.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

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