Own and grow a high-value SaaS account portfolio through strategic upsells, cross-sells, renewals, and churn prevention. Build data-backed business cases tied to customer ROI, influence executive stakeholders, manage complex buying cycles, and drive net revenue retention. Maintain CRM documentation for forecasting and account planning while representing customer needs internally and positioning analytics and data quality capabilities as strategic business solutions.
As a strategic commercial partners, Account Managers are responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.
Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes—not just a platform provider.
By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.
This is a full-time position based in our London Office working on a hybrid basis.
Base Salary Range: £60,000 – £80,000 (depending on experience and level)
Variable Compensation (OTE): Target of £32,000 gross per annum, capped at £25,000 per quarter
Some of the things you’ll work on:- Drive revenue growth through strategic upsells and cross-sells, aligning Adverity’s evolving capabilities (e.g., AI analytics, Data Quality) with customer pain points.
- Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion conversations.
- Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes.
- Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction.
- Position Adverity as a critical pillar in the customer’s data strategy, steering conversations away from features and toward long-term value.
- Own the commercial execution of your accounts end-to-end—from opportunity spotting to deal closing and internal alignment.
- Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning.
- Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation.
- Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility.
- Champion the customer’s voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention.
- Proven track record of driving revenue expansion in SaaS, ideally in a Data Platform or AdTech / MarTech environment.
- Strong sales instincts with demonstrated success in identifying, developing, and closing expansion, upsell and cross-sell opportunities.
- Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes.
- Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations.
- Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression.
- Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes.
- Strong financial and strategic acumen—able to link data and product features to top-line impact.
- Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping.
- Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities.
- Self-directed and outcome-obsessed, with a relentless focus on growth.
- Flexible working hours and home-office
- Internal shares program (EDPP)
- Regular team events
- Sustainable merch for all employees
- Adverity Social Responsibility Days (+1 day paid off)
Adverity London, England Office
24 Chiswell St, London, United Kingdom, EC1Y 4TY
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