Account Director

Account Director

Location: 12 Bishop’s Bridge Rd, London W2 6AA

Reporting to: Group Account Director / Business Director

About DDB Remedy:

We strive to be the most innovative and inspiring creative healthcare agency in the world, making things happen.

Through deep partnerships, smart strategy and applied creativity, we create exceptional experiences and communications. We make meaningful change in healthcare happen.

Our ethos? It Happens Here. It’s our promise, our challenge, and our invitation.

And if you’ve got potential to unlock, talent to unleash, and a desire to wow clients, we want to make it happen.

DDB Remedy. It Happens Here.

The opportunity:

We’re seeking an Account Director to develop and drive client partnerships, strategic leadership, and business growth. Combining your expertise in the healthcare industry with strategic and operational insight, you’ll deliver impactful, multi-channel solutions that redefine how healthcare is communicated.

As a trusted partner to senior clients, you’ll take ownership of high-value accounts, driving innovative strategies and business solutions. You’ll oversee complex, multi-stakeholder projects, ensuring all work is strategically sound, creatively bold and flawlessly executed, while mentoring and inspiring a team of Account Managers and Executives.

This is a rare chance to influence client direction, build enduring relationships, accelerate growth and deliver meaningful outcomes. You will guide and motivate teams to raise our standards and strengthen the agency’s standing for outstanding work.

About you:

A strategic leader and trusted advisor with a proven ability to drive client partnerships, deliver innovative strategies and lead high-performing teams. You thrive in a leadership role, excelling at managing complex client needs, navigating challenges and consistently delivering exceptional results that exceed expectations.

With deep expertise in healthcare communications, you excel at leading integrated, multi-channel solutions, while maintaining a focus on creativity, quality and strategic alignment. You have the confidence and experience to guide clients through complex challenges, manage budgets effectively, and inspire teams to deliver work that is both impactful and distinctive.

You bring a strong commercial mindset and an entrepreneurial spirit, always seeking opportunities to add value, optimise processes, and drive growth through selling. Above all, you are a passionate advocate for creativity, leading by example and fostering an environment where teams are inspired to deliver their best work every day.

What you’ll bring:

• Extensive experience in account management, delivering complex, high-value campaigns while building lasting client partnerships
• Deep expertise in healthcare communications, with a strong understanding of industry challenges and opportunities
• Proven ability to manage large-scale, multi-channel campaigns across diverse stakeholders and teams.
• Strong leadership skills to inspire, mentor, and develop high-performing teams
• Exceptional communication and presentation skills, capable of influencing senior clients and stakeholders
• Advanced project management expertise, ensuring flawless execution of multiple complex projects
• Strategic mindset with the ability to understand client needs, anticipate challenges, and deliver innovative solutions
• Highly organised with excellent time management skills in fast-paced environments
• Strong commercial acumen in budget management, profitability and driving account growth
• Passion and ability to confidently sell the agency’s value and offerings, demonstrating their impact on client success
• Experience and enthusiasm for integrating AI into your work, using technology to boost efficiency, creativity and deliverables

What we’ll need you to do:

Client strategy and leadership

• Own and lead high-value client relationships, acting as the primary point of contact and trusted advisor to build strong, long-term partnerships with senior-level clients
• Define and drive strategic goals, ensuring all work aligns with objectives, delivers results and fosters growth
• Develop clear, strategic client briefs, aligning client needs with agency capabilities
• Lead client meetings, presenting business, operational, creative, or strategic solutions as needed, while collaborating with clients to refine their vision and ensure alignment
• Anticipate client needs and provide proactive, strategic solutions that address challenges and drive success
• A deep understanding of your client’s business, goals, and strategy, with an understanding of their brand plan to apply it seamlessly in real-time

Project management and delivery

• Alongside our project manager team, develop and deliver accurate project plans that align with client requirements, while effectively accounting for internal resources, talent and workflows
• Oversee the delivery of complex, high-value, multi-channel projects, managing stakeholders, timelines, budgets and resources with precision
• Ensure all work is delivered to the highest quality, aligned to strategy, on time and within budget, from concept to completion
• Collaborate with strategic, creative, production and project management teams to deliver campaigns that exceed client expectations and drive results
• Review work at every stage to maintain quality, consistency and alignment with client objectives
• Guide and support Account Managers and junior team members to ensure effective task and deadline management

Financial Management and business growth

• Take ownership of financial management for key accounts, ensuring projects are delivered on budget, within scope and on schedule
• Monitor project profitability, proactively addressing financial challenges and resolving issues early to maintain strong account performance
• Oversee the development and management of budgets, timelines and client forecasts, ensuring accurate tracking and reporting throughout
• Conduct regular financial health checks and take responsibility for month-end reporting and forecasting in collaboration with Business Directors
• Proactively identify opportunities for process optimisation to drive greater value

Business growth and new business development

• Identify growth opportunities within account and capitalise to expand existing client relationships, increase revenue and grow accounts
• Collaborate with the leadership team to prepare new business proposals, pitches, and presentations, driving the agency’s growth
• Support the Business Director and leadership team in setting and achieving business development goals

Team leadership and development

• Lead, motivate, and mentor a team of Account Managers and Executives, ensuring they are supported, inspired, and continually receiving coaching to grow professionally
• Foster a collaborative, high-performing culture aligned with agency values, encouraging innovation and creativity
• Help foster an environment where our Four Freedoms thrive (Freedom to Fail, Freedom From Fear, Freedom From Chaos, Freedom To Be)
• Act as a role model for leadership, accountability, and operational excellence
• Carry out line management responsibilities, including performance reviews, delivering constructive feedback, identifying growth opportunities, and developing tailored development plans for team members to improve their skills in an inclusive environment
• Delegate in a timely and appropriate manner to oversee key tasks, ensuring work is completed on time, on budget and to the highest standards
• Act as a point of escalation for the team, resolving issues quickly and effectively while maintaining positive client relationships
• Demonstrate and champion a growth mindset within the team by encouraging continuous learning, embracing challenges and supporting adaptability in a rapidly evolving environment

Champion creative excellence

• Drive bold, innovative creative solutions that deliver strategic and commercial impact
• Advocate for creativity at every stage, ensuring work is original, valuable and aligned with client goals
• Inspire clients on the power of creativity, reinforcing its role in achieving business success
• Collaborate to create the environment for creative teams to push boundaries and ensure the strongest ideas are realise
• Align creative output with insight-driven strategy to maximise campaign impact
• Shape client feedback to ensure it is actionable, constructive and aligned with creative excellence

Cross-functional collaboration

• Collaborate with senior leadership, creatives, strategists, project managers and production teams to ensure seamless project delivery and high-quality results
• Coordinate with internal and external partners to source resources, tools and materials needed to execute campaigns successfully
• Foster an inclusive, collaborative environment where talent thrives and innovation flourishes
• Leverage senior talent and diverse perspectives to elevate work and deliver impactful results
• Maintain clear, consistent communication with stakeholders to ensure alignment and transparency
• Collaborate with cross-department teams to achieve agency goals, enhance the agency culture and spearhead agency-wide initiatives

What’s next:

At DDB Remedy, people come first. Our team is made up of talented, kind, diverse individuals, each encouraged to bring their full selves to work. It Happens Here is our commitment to helping you thrive. It’s a place where you can grow, be inspired, and build your own career pathway.

We value difference and believe in creating an inclusive environment where everyone can belong and succeed. If you need any support or adjustment due to a disability during the application process, please let us know.

If you're excited about the opportunity to start your journey with us, reach out to our Talent Partner, Kayla Mayston: [email protected]