The Account Director role involves driving revenue from a portfolio of important clients, achieving sales targets, managing account strategies, and collaborating with internal teams to ensure customer satisfaction and effective sales execution.
To drive revenue from the Strategic Account Management team which holds a growing portfolio of Cision’s most important insight clients. To effectively manage a territory in conjunction with pre-set revenue and performance related targets.
Pre-set revenue and performance targets would include revenue retention rates and upsell opportunities within a defined portfolio of customers.
The role is defined but not limited to the following duties and responsibilities:
- To reach or exceed annual and monthly personal targets across Media Analysis, Media Monitoring, Media Database, Insight services and social media within Strategic accounts.
- Compile and implement a sales plan for the territory.
- Create and maintain a highly focussed culture with an emphasis on proactive contact.
- Compile supplementary sales plans and projects as appropriate across the year.
- To drive revenue from existing Strategic clients, across all Cision portfolio of PR products and services.
- Predict future downturns in revenue and ensure plans in place to make up short fall.
- Formulate and implement account management strategies that provide an appropriate level of focus on clients relative to requirements, budget, and future revenue potential.
- Complete management responsibility for your territory involving planning, revenue management, forecasting, and analysis.
- Key member of the UK account management team, responsible for innovative, motivational, and highly focused techniques, tactics and initiatives.
- Develop a comprehensive understanding of all Cision and Brandwatch products and services and the competitor marketplace.
- Liaise with internal teams including but not limited to Marketing and Events to identify, plan, and execute campaigns, Operations and Client Service to maintain a shared understanding of client satisfaction, risk and actions to mitigate.
- Work with product to provide feedback on current and future client requirements.
- Ensure affective adoption and usage of the CRM system to provide management visibility.
Essential skills and experience:
- Track record of exceeding targets.
- Ability to communicate and influence at all levels within the organisation.
- Ability to build and foster relationships with key stakeholders within the organisation.
- Problem solver.
- Customer focus.
- Negotiation skills.
- Results focus.
Key internal relationships:
- Customer Service
- Operations team
- Finance
- Marketing
- Insight
- Legal
What we offer:
- A competitive compensation package with a solid base salary and an uncapped commission model.
- A role within a high-performing sales team at a growth-driven company.
- An open, informal, diverse, and multinational working environment, including flexible working arrangements.
- 25 days of PTO per year to support a healthy work-life balance, plus paid sick days.
- Comprehensive employee benefits, including a personal pension scheme, life insurance, a healthcare cash plan, dental contributions, gym subsidies, cycle-to-work schemes, and discounts on dining.
- Access to a Virtual GP service.
- Employee Assistance Programme (EAP) for support and well-being.
- Eye care test contributions.
- Participation in the Cision Global Charitable Giving Program.
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