About Us:
Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.
Position Overview:
The Account Director is responsible for the oversight of the account and leading the team to develop new business, maintain current business and expand business through understanding the needs of the client and identifying endpoint’s products and services that help the client achieve their goals and objectives.
In addition, the Account Director may maintain a portfolio of strategic clients and will serve as the ultimate company representative for the entire customer journey from onboarding to establishing the governance charter, while working collaboratively with cross-functional teams.
NOTE: Fluency in French (verbal and written) is preferred. The ideal candidate will be based in either the UK or abroad in EMEA.
Responsibilities:
- Act as owner of client accounts, keeping teams apprised of all activities at the account level while maintaining excellent client satisfaction.
- Manage account financials and monitor ongoing team profitability.
- Ensure that project timelines are maintained, track milestones and process improvements at the account level, and report regularly to client contacts on account health.
- Work with account representatives to establish client-specific standard requirements (as needed) and manage change control throughout the project lifecycle.
- Act as subject matter expert for client-specific processes/functionality, clinical study protocols, and capabilities of endpoint products.
- Report project health and profitability to internal and external stakeholders.
- Act as leader, coach and mentor to other Account Management team members and client assigned teams.
- Support Business Development in both new client acquisition and existing clients.
- Provide Audit support for assigned account(s).
- Create and promote a work environment which encourages honesty, transparency, growth and success.
- Participate in account level CAPA management.
Education:
- Bachelor's degree or equivalent and/or appropriate experience
- PMP certification a plus
Experience:
- 7+ years of experience in software project management with a proven track record of successful project completions, understanding technical concepts of the project, and managing internal and external project teams.
- Leadership experience with proven record of management.
- Previous experience working in a fast-paced, entrepreneurial environment preferred.
- Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
- Prior experience with account / program management.
- Knowledge of regulatory guidelines such as 21 CFR Part 11 and GxP.
Skills:
- Strong leadership and interpersonal skills with the ability to work effectively with a wide variety of professionals including executive level.
- Extremely strong attention to detail with exceptional organizational skills and proven ability to multi-task.
- Excellent time management skills with the ability to meet aggressive timelines and be agile.
- Ability to work autonomously.
- Excellent oral and written communication skills, ability to send and receive clear, concise and professional communications, both internally and externally.
- Ability to think strategically, from the client’s perspective, and demonstrate curiosity.
- Ability to build and maintain strong relationships built on trust.
- Ability to demonstrate what good is, have difficult conversations, and motivate others while keeping them accountable.
- Ability to build strong teams that take initiative and strive for outstanding quality and service.
#LI-MT #LI-Remote
