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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the team and the role:
eBay is seeking a dedicated Accessibility Product Manager (Subject Matter Expert). The candidate will primarily serve as the A11y SME reviewing, consulting and providing guidance to product teams and support multiple aspects of the European Accessibility Act (EAA) compliance and ensure our platforms meet regulatory standards.
The ideal candidate will have a solid understanding of accessibility guidelines such as WCAG and EN 301 549, familiarity with assistive technology, excellent communication skills, and experience collaborating with diverse teams across an organization. You will play a key role in reporting on accessibility metrics, and supporting both product and non-product teams to ensure a more accessible eBay! The candidate will join our small Core Accessibility Team and help guide our overall program strategy.
What you will accomplish:
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Integrate accessibility into the development process by working closely with product teams including design, design systems, engineering, research, content, and product management
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Collaborate and partner with Regulatory and Legal partners to oversee and manage the compliance with the European Accessibility Act (EAA) for eBay websites and mobile apps
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Develop and manage relationships with external suppliers to support accessibility initiatives
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Assist in creating and implementing accessibility standard processes and guidelines within the product development process
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Support the small accessibility team with day-to-day tasks and activities (ad hoc reviews, managing audit findings, active on Slack channels, etc.)
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Develop and manage key performance indicators (KPIs) to measure and report on accessibility progress
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Define scope for regular audits and assessments to ensure ongoing compliance and identify potential issues
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Promote awareness and understanding of accessibility issues within eBay
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Organize and lead training sessions or workshops to educate teams about accessibility standards and practices
What you will bring:
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Bachelor’s degree or equivalent experience in a relevant field (e.g., Computer Science, Human-Computer Interaction, Accessibility, or related area) or equivalent practical experience
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Proven experience in accessibility product management or a related role, with a solid understanding of WCAG and EN 301 549
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5+ years directly in the accessibility space
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Familiarity with accessibility tools, assistive technology, and software for testing and monitoring compliance
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Strong analytical skills and the ability to translate data into actionable insights
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Proactive and self-motivated with the ability to work independently and manage competing priorities
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Excellent communication skills, with the ability to convey sophisticated accessibility concepts to a diverse audience
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General can-do attitude with a “let’s figure it out” approach
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IAAP certification, Experience with PDF remediation (or vendor engagement for the same), and Multilingual is a plus
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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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