4th Line Cloud Support Engineer

4th Line Cloud Engineer

Basingstoke - 5 Days Customer Site

Shift Working (0700 – 1500 and 1100 – 1900 on a Weekly Rotating Pattern)

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 4th Line Cloud Engineer you will deliver value for our customers by exploring new technologies within a team that values collaboration and constantly changing dynamic environment to build a better service.

Your role will involve:

We are looking for a 4th Line Cloud Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks:

• Responding to escalations from 3rd Line Line Support Team
• Extensive work with VMware products
• Carrying out a readiness assessment for new releases entering service from the Engineering Team
• Producing and maintaining documentation such as (Work Instructions and Patching Schedules).
• Lifecycle management of the products we support, to ensure that they are not obsolete and supportable by their vendors.

The applicant must be eligible and willing to go through high level UK government security clearance

Key skills and experience:

• VMware Stack (vCenter, ESXi, NSX, VCF)
• Horizon VDI
• Windows environment (AD, DNS, SQL, SCOM)
• Physical Networking
• Critical thinking and problem-solving skills
• The ability to take on Technical Leadership activities

Your transferable skills and experience:

• Significant VMware experience
• Cloud Administration (e.g. Broadcom: vCloud Director)
• Event Management Tooling (e.g. SCOM, Aria Operations)
• Automation & Scripting (e.g. PowerShell)
• Server Administration (e.g. Microsoft Windows Server) 
• Software Distribution (e.g. MECM)

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme / virtual GP

Recruitment process

The recruitment process consists of one stage.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [email protected] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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