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Airbus

3DEXperience Domain lead on Customer Support & Services (m/f)

Posted 9 Hours Ago
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In-Office
Bristol, England
Mid level
In-Office
Bristol, England
Mid level
Lead the development of 3DEXPERIENCE solutions for Customer Support & Services, managing cross-functional projects and improving operational processes.
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Job Description:

SECURITY CLEARANCE: Eligibility to gain UK SC Security Clearance

LOCATION: Filton (60% of your working week must be office based)

TYPE: Full time.

WHAT'S IN IT FOR YOU

  • Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

  • Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL

  • Personal Development: Personalised development plan,Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

  • Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop

  • Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave

  • Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) tocleaning up space,sustainability is at the heart of our purpose. So what's your next change?

Information Management (IM) serves as a core function driving the company’s digital transformation through sustainable IT practices and innovative services like Skywise. By implementing critical digitalization programs such as DDMS, the department connects thousands of global users daily within a secure environment. IM’s influence is pervasive across the entire business lifecycle, providing essential support from the initial design phase of an aircraft through to its final delivery and beyond.
 

As a 3DEXPERIENCE Domain Lead for Customer Support & Services, you will join the “Product & Simulation” Product within the “One PLM” Product Service Line, where you will be responsible for developing 3DEXPERIENCE solutions for Engineering while reporting functionally to the Head of Product. The organization’s primary mission is to deliver a single, harmonized set of IS/IT tools to Airbus Business to support aircraft development, industrial set-up, and the Support and Services sector, encompassing both non-recurring and recurring aspects. Established to ensure the development and support of Product Lifecycle Management (PLM) solutions in alignment with the Airbus Group Process, Method, and Tools (PM&T) strategy, your scope will focus on Product, Process, and Resources (PPR) within the fields of Manufacturing, Support and Services, and Quality.

HOW YOU WILL CONTRIBUTE TO THE TEAM
  • Conduct in-depth discovery to capture complex business requirements across Engineering, Support and Services, and Quality, identifying process improvements and monitoring external trends to challenge and refine operational objectives in line with IT strategy.
  • Support the IT Product Manager in Product/Service Planning by defining comprehensive functional and technical specifications, securing consistent planning, and validating the commitments of Functional Architects and Urbanists with Business stakeholders.
  • Manage the realization of new IT solutions within a multinational organization using the SAFe agile framework, ensuring seamless collaboration between Product Management and development resources to maintain the functional integrity of delivered solutions.
  • Oversee implementation deliveries, functional testing, and method writing, while collaborating with project managers and operational efficiency departments to facilitate the rollout and "Run Mode" phase across various Airbus sites, including legacy product replacement.
  • Synchronize with software publishers and integrators to manage task forces and escalation procedures as required, necessitating the ability to travel approximately once a month to support business needs.
ABOUT YOU
  • Proven experience in functional architecture, project management, solution engineering or another relevant field.
  • Bachelor's or master's degree in engineering or equivalent. 
  • Ideally, knowledge in the field of Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair.
  • Ability to lead a project from start to finish and deliver results. 
  • Ability to drive improvement and innovation.
  • Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management.
  • Customer and stakeholder management skills.

Not a 100% match? No worries! Airbus supports your personal growth with custom development solutions.

How can we support you…

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Top Skills

3Dexperience
It Tools Customization
Plm
Safe
Simulation

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