The 1st Line Compliance Associate at Zopa helps onboard merchants, ensuring compliance with policies, enhancing risk frameworks, and managing documentation and stakeholder relationships.
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Zopa is recruiting a 1st Line Compliance Associate to support the safe and compliant distribution of its products through merchants and intermediaries. The role primarily covers Point of Sale (PoS) finance, auto finance, unsecured personal loans, and credit cards.
This role is central to enabling Zopa’s growth through lending intermediaries in a controlled and compliant way. It involves supporting the onboarding of new merchants and auto dealers/brokers, monitoring their activities, and contributing to the ongoing development of distributor risk frameworks.
The position offers the opportunity to develop expertise in risk and compliance, as well as problem-solving and communication skills.
A day in the life:
- Support onboarding and monitoring: Assist with due diligence, onboarding, and ongoing oversight of merchants and intermediaries.
- Stakeholder collaboration: Work with internal teams and external partners to help ensure compliance with Zopa’s policies and that risks are managed within agreed appetite.
- Improve risk frameworks: Contribute to initiatives that enhance distributor risk and compliance processes.
- Relationship management: Maintain effective working relationships with key contacts at each intermediary or merchant.
- Maintain robust documentation: Keep organised and auditable records of due diligence, reviews, and key decisions.
- Management information: Support the production and analysis of management information (MI) on key risk indicators across distribution partners.
- Respond to information requests: Coordinate responses to due diligence and other information requests from partners, engaging relevant subject matter experts where required.
About you:
- Experience working in a risk or compliance role is essential.
- Strong attention to detail, with an ability to understand wider objectives.
- A methodical and pragmatic approach to work.
- Ability to build effective relationships with internal and external stakeholders.
- Comfortable managing multiple tasks and adapting to changing priorities.
- Analytical mindset and clear communication skills, both written and verbal.
- Ability to manage time and workload effectively.
- Interest in partnerships and distribution channels, including PoS merchants.
- Confidence to question and challenge information and decisions where appropriate, internally and externally.
Bonus Criteria:
- Experience interpreting and applying FCA guidelines (such as CONC) is beneficial but not essential.
- Prior experience in partnerships or operational oversight is advantageous.
#LI-LK1
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Compliance Processes
Fca Guidelines
Risk Frameworks
Zopa Bank London, England Office
Tooley Street, London, United Kingdom, SE1 2QG
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