Lead product innovation, strategy, and execution for customer-facing tools, focusing on AI and data analytics to enhance user impact.

As an Account Manager, you'll manage technology customer relationships, drive engagement, renew contracts, and identify upsell opportunities while collaborating with internal teams.

Own and optimize the Planhat customer success platform, build reporting and account health analytics, document processes and run training, translate stakeholder needs into scalable platform solutions, and drive adoption to improve member outcomes across cross-functional teams.

Lead the development of data products by analyzing customer needs, improving data structures, and creating actionable insights through collaboration with cross-functional teams.