Vertex, Inc.
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Artificial Intelligence • Cloud • Information Technology • Other • Professional Services • Software
Manages strategic enterprise customer relationships, driving retention, engagement, solution adoption, expansion, and long-term value. Leads joint account planning, coordinates cross-functional post-sales execution, identifies innovation opportunities, represents customer needs internally, and partners with Sales on growth initiatives. Measures success through metrics including net revenue retention, churn, NPS, and customer value.
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