Jobs at ServiceNow

Serve as a customer-facing technical consultant for Pyramid Analytics and enterprise BI solutions. Design and implement cloud or on-premises BI, advanced analytics, and data science solutions; support platform setup, data integration, training, onboarding, and best practices. Manage stakeholders, collaborate across teams, identify customer expansion opportunities, and deliver enterprise-grade reports, dashboards, and analytics solutions.

Own global sales enablement programs for cybersecurity pre-sales teams, including onboarding, pipeline and champion strategies, messaging frameworks, skills development, training delivery, assessments, content, and process standardization. Partner with Sales, Product Marketing, leadership, and cross-functional teams to align initiatives with business priorities. Use performance data and field feedback to continuously improve programs, drive adoption, strengthen deal execution, and increase pipeline and deal closure outcomes.

Own the success of 8–10 strategic enterprise customers from deployment through renewal and expansion. Build executive relationships with CIOs and CISOs, create success plans, quantify business value, monitor account health, identify risks early, and lead mitigation. Coordinate Sales, Solutions, Professional Services, Support, Product, and partner teams while maintaining renewal predictability, forecast accuracy, adoption, and long-term customer outcomes.

Lead enterprise CRM Workflow sales across assigned technology accounts, developing territory strategies, executive relationships, pipeline, and new business. Partner with solution consultants, core sales, professional services, and other teams to deliver demonstrations and outcome-based solutions. Manage opportunities through qualification, negotiation, and closure while maintaining customer satisfaction and expanding revenue. The role requires complex software sales expertise, C-level engagement, virtual team leadership, and 30–50% regional travel, with regular office attendance in London or Staines.

Leads Sales Operations and Commercial Strategy teams supporting complex enterprise deals. Oversees pricing strategy, deal modeling, proposals, business cases, sales enablement, product positioning, and commercial process improvement. Partners with Sales, Product, and Solution Consulting leadership, personally engages in strategic opportunities, develops team capabilities, establishes performance metrics, and drives consistent commercial execution across the organization.

Leads the presales Solution Consulting team for Telco, Media, Technology, and Energy sectors. Sets demonstration strategy, assigns resources to opportunities, prioritizes regional support, develops training and recruiting pipelines, coaches consultants, evaluates performance, and manages operational activities. Partners with sales and marketing to drive customer engagement, proofs of concept, business-value articulation, and successful adoption of ServiceNow solutions.

Drive new SaaS license revenue through account and territory planning, prospect research, business development, and field sales. Build trusted relationships with C-suite executives, lead account strategies across virtual teams, advise customers on IT roadmaps, coordinate specialist resources, negotiate deals, achieve sales targets, and promote customer success. The role requires 10+ years of software or solutions sales experience and travel up to 50%.

Leads outbound product strategy for ServiceNow’s data platform products, including messaging, positioning, launches, sales enablement, customer-facing content, evangelism, and thought leadership. Partners with product marketing, sales, engineering, customers, and inbound product managers to influence roadmaps, support strategic deals, track adoption, and refine go-to-market initiatives. The role requires translating complex data, database, integration, and infrastructure concepts into compelling business value.

Prospect new small, mid-market, and commercial accounts; expand existing customer usage; manage sales opportunities and relationships; understand customer business challenges; generate pipeline; execute value-based selling; support renewals; coordinate solution consultants, partners, and service teams; forecast and plan territories; meet sales KPIs; and mentor team members. Occasional travel for training or meetings may be required.

Build and deploy production-grade, LLM-enabled applications spanning backend services, data orchestration, vector search, and frontend interfaces. Work directly with strategic customers in agile sprints, integrate legacy systems, debug and optimize distributed systems, and create reusable SDKs, prompts, libraries, and scaffolds. Influence platform and product strategy through field-tested implementations while delivering secure, scalable enterprise AI solutions.

Drive new-business SaaS revenue by selling ServiceNow to enterprise accounts. Build and maintain C-suite relationships, develop account and territory plans, orchestrate cross-functional teams, advise customers on IT and AI roadmaps, identify and bring in specialists, negotiate deals, and achieve sales targets. Travel up to 50%.

Sell SaaS licenses by developing C-suite relationships, mapping and orchestrating account strategies, producing new business, negotiating complex deals (particularly cybersecurity into central government), and coordinating cross-functional teams to drive customer success and meet sales targets. Travel up to 50% required.

Leads enterprise Moveworks implementations from planning through launch, managing timelines, budgets, scope, risks, resources, governance, and change management. Partners with customers, sales, product teams, Customer Success Managers, and services partners to deliver agentic workflows and business value. Serves as the primary customer contact, resolves issues, mentors project teams, ensures adoption readiness, and transitions customers to post-launch support.

Drive new SaaS license revenue by developing C‑suite relationships, crafting account and territory plans, orchestrating cross-functional deal teams, advising customers on IT/AI integration, and closing enterprise deals while traveling up to 50%.

Drives quota-carrying sales for Finance, Procurement, and Legal Workflow solutions. Builds pipeline and account strategies, leads executive discovery, quantifies AI value, delivers product demonstrations, addresses technical questions, and closes complex enterprise deals. Partners with sales and cross-functional teams, builds executive relationships, and stays current on AI and workflow automation trends.

Define AI-first reference architectures, design standards, and reusable solution patterns for ServiceNow partners. Lead design workshops, validate complex integrations and AI scenarios, assess scalability and security, collaborate with Product and Engineering, mentor partner teams, and support go-to-market strategy. The role provides technical architecture authority without performing platform development, configuration, delivery, or managing commercial contracts.

Lead pre-sales architecture engagements for large enterprise customers in manufacturing, retail and services. Create high-level architectures, demonstrate ServiceNow platform value, run workshops, influence CXOs, integrate ServiceNow with enterprise systems, and produce best practices and thought leadership.

Lead end-to-end delivery of AI Agents on the Moveworks ServiceNow platform: design, build, integrate, tune, and launch custom LLM-based automation solutions while partnering with customers, product, and engineering to drive adoption and product feedback.

Advise customers on ServiceNow platform architecture, governance, integrations, instance health, and technical roadmaps. Collaborate with executives, enterprise architects, partners, and delivery teams to design scalable solutions, reduce technical debt, and support sales scoping and estimation while contributing platform best practices.

Technical advisory role guiding customers and partners on ServiceNow platform architecture, instance strategy, integrations, governance, and technical health. Lead architecture across large programs, translate business requirements into architectural blueprints, reduce technical debt, support sales scoping, and mentor teams to drive long-term platform adoption and outcomes.