Jobs at ServiceNow

Build and deploy production-grade LLM applications spanning backend services, data orchestration, vector databases, and front-end interfaces. Work directly with strategic customers in embedded, field-based engagements; integrate legacy systems, iterate in agile sprints, and deliver scalable AI solutions. Create reusable SDKs, libraries, prompts, scaffolds, and documentation while influencing platform strategy, developer experience, and product roadmaps.

Leads Sales Operations and Commercial Strategy teams supporting complex enterprise deals. Oversees pricing strategy, deal modeling, proposals, business cases, sales enablement, product alignment, and commercial execution. Develops scalable processes, coaches team members, partners with sales and executive stakeholders, and personally supports strategic opportunities while improving deal quality, seller productivity, and operational consistency.

Leads vulnerability intelligence, prioritization, detection, and response across customer environments in EMEA. Owns the vulnerability lifecycle, correlates threat intelligence and exploit data, operates security platforms, automates scoring and reporting, develops risk models, and tracks remediation outcomes. Produces dashboards, executive briefings, and intelligence reports; supports audits and penetration-test remediation; collaborates with engineering and customer teams; and delivers training on vulnerability management and security operations.

Leads ServiceNow workflow solution architecture for HR, legal, workplace, finance, and supply chain applications. Supports presales, solution scoping, customer implementations, governance, integrations, change management, and executive stakeholder engagement. Designs scalable workflows, presents solutions, develops enablement materials, mentors delivery teams, and promotes best practices across ServiceNow and partner ecosystems. Requires up to 50% annual travel.

Manages ServiceNow’s reseller partner ecosystem by developing business plans, growth targets, capacity plans, governance processes, and joint go-to-market strategies. Coordinates partner readiness, enablement, certifications, investments, pipeline reviews, business reviews, reporting, and remediation plans. Collaborates with sales, marketing, operations, and executive stakeholders to generate new business, improve partner delivery capabilities, and drive successful customer implementations. Requires approximately 10% travel.

Own regional sales enablement strategy for Sales, Presales, BDR, and partner-facing teams. Responsibilities include assessing needs, adapting global content, designing and facilitating training, managing enablement communications and cadence, aligning cross-functional stakeholders, and measuring program impact against pipeline and revenue outcomes. The role supports preboarding, onboarding, ramp, and ongoing development across regional GTM audiences.

Leads and develops a team of Platform Architects supporting public-sector and enterprise customers. Oversees staffing, performance, architectural quality, customer relationships, solution roadmaps, governance, modernization, AI and automation adoption, and pre-sales support. Advises executive stakeholders, aligns architecture initiatives with industry priorities, and guides teams in delivering strategic ServiceNow outcomes through customer engagements and partner ecosystems.

Manage strategic relationships and generate new business across major HSBC accounts. Lead executive engagement, global account growth, virtual cross-functional teams, solution development, customer roadmaps, and worldwide resource deployment. Drive licenses, renewals, and professional services revenue while achieving financial targets. The role requires extensive client management and enterprise software sales experience, executive-level relationship building, matrixed team leadership, and understanding of broad IT business needs. Travel may reach 50%, depending on geography.

Leads and develops a team of Customer Success Managers serving enterprise and strategic customers. Oversees adoption, engagement, customer relationships, risk management, renewals, expansion, and issue resolution for the Armis Platform. Partners with Product, Sales, Support, and Professional Services to improve customer outcomes, establish scalable success practices, represent customer feedback, and promote long-term value. Requires strong SaaS, cybersecurity, technical implementation, leadership, communication, and process-improvement experience.

Owns the success of 10–20 strategic enterprise and mid-market customers using Veza’s identity security platform. Responsibilities include executive engagement, success planning, value realization, adoption, renewal forecasting, expansion identification, account health management, risk mitigation, and cross-functional coordination. The role requires deep IAM and cybersecurity expertise, strong commercial and financial acumen, and the ability to manage complex, multi-threaded accounts with senior technology leaders.

Leads sales strategy and solution wins for ServiceNow identity management products, supporting territory planning, account targeting, digital transformation value creation, and customer strategy. Partners with account executives, solution consultants, customers, and partners; coaches sales teams on specialty solutions; and helps manage sales cycles. Requires strong knowledge of specialty-solution ROI, business sales processes, AI integration, and willingness to travel 30–50%.

Leads international Expert Services delivery for Armis, managing Deployment Engineers, Project Managers, and partners across multiple regions. Oversees resource allocation, delivery timelines, escalations, customer value realization, executive reporting, process standardization, and sales-to-delivery transitions. Partners with Sales, Customer Success, Product, and Engineering while ensuring technical configurations support customer security outcomes. Requires cybersecurity or enterprise SaaS delivery experience, global people leadership, enterprise networking and IoT/OT security knowledge, and up to 25% travel.

Lead presales strategy for ServiceNow’s source-to-pay solutions by identifying customer challenges, developing differentiated value messaging, conducting compelling conversations, and engaging business and technical decision-makers. Serve as a procurement and supplier-management domain expert, enable sales teams, collaborate with product management and development, monitor competitive trends, and help enhance platform capabilities. The role requires approximately 50% regional travel.

Provides technical presales consulting for ServiceNow solutions to public-sector enterprise customers, with emphasis on higher education and healthcare. Responsibilities include customer discovery, executive engagement, solution demonstrations, proposal responses, business-value articulation, competitive positioning, sales and territory planning, marketing events, and transition briefings. The role requires expertise in enterprise software presales, complex solution selling, public-sector accounts, ServiceNow technologies, AI applications, and communicating with technical and non-technical stakeholders.

Owns strategic relationships and new business growth across major ServiceNow accounts in the energy and utilities sector. Leads executive engagement, account strategy, virtual teams, solution development, global resource deployment, customer roadmaps, renewals, licensing, and professional services. The role requires substantial client management and enterprise software sales experience, strong executive relationship skills, demonstrated quota attainment, and up to 50% travel.

Build and deploy production-grade LLM applications spanning backend services, data orchestration, vector search, and front-end integrations. Work directly with strategic customers in agile sprints, integrate legacy systems, create reusable AI libraries and scaffolds, and influence platform strategy through field-tested solutions. Lead implementations from concept to production while ensuring scalability, security, observability, and performance.

Drive new SaaS business revenue within a defined retail territory by developing account and territory plans, researching prospects, engaging C-suite stakeholders, and leading virtual account teams. Build trusted customer relationships, advise on IT roadmaps, coordinate specialists and partners, negotiate deals, achieve sales targets, and promote ServiceNow’s AI and workflow solutions. Travel up to 50% may be required.

Provides technical presales consulting for ServiceNow solutions serving enterprise financial services customers. Develops solution strategies, conducts executive-level discovery and product demonstrations, responds to RFPs, supports proof-of-concept cycles, explains product roadmaps and competitive differentiators, and partners with sales and professional services teams. The role requires strong enterprise software sales engineering experience, financial services expertise, executive communication skills, territory management, and frequent collaboration across technical and business teams.

Lead ServiceNow’s sovereign cloud partner ecosystem across EMEA and support global expansion. Develop provider relationships, joint value propositions, partner-led business models, and go-to-market approaches for regulated markets. Connect commercial opportunities with technical and product readiness while aligning product, engineering, cloud operations, sales, legal, finance, and partnerships teams. Translate customer and regulatory needs into investment priorities, influence senior stakeholders, and turn emerging opportunities into repeatable scalable solutions.

Drive new SaaS license revenue through account and territory planning, prospect research, business development, and field sales. Build trusted relationships with C-suite executives, lead account strategies across virtual teams, advise customers on IT roadmaps, coordinate specialist resources, negotiate deals, achieve sales targets, and promote customer success. The role requires 10+ years of software or solutions sales experience and travel up to 50%.