Jobs at ServiceNow

Advisory role guiding customers on ServiceNow platform architecture, instance strategy, integrations, governance, and platform health. Work with executives, enterprise architects, partners, and delivery teams to design blueprints, reduce technical debt, create roadmaps, scope engagements, and embed ServiceNow as a digital transformation platform.

Own partner lifecycle and GTM planning to drive pipeline, market expansion, and revenue. Align partners with field sales, marketing, and TPAs to enable co-sell motions, execute joint GTM, govern partner performance, coach partners, and track metrics to ensure consistent delivery and scalable partner-led growth.

The Manager of Customer Success leads a team, ensuring customer retention and growth, building executive relationships, and driving strategic value through effective team management and process improvement.

The role involves managing customer success, supporting large enterprise deployments, and enhancing customer experience through technical solution explanations and relationship building with senior executives.

The Principal Customer Success Executive leads post-sales activities, driving customer transformation, managing relationships with executives, and ensuring the success of ServiceNow's offerings for financial services clients.

The Customer Success Executive leads post-sales activities, ensuring customer success through strategic leadership, risk mitigation, KPI management, and fostering relationships with C-level executives to maximize value from ServiceNow solutions.

The AVP UKI CRM will lead CRM solution sales across the UKI region, develop strategic sales plans, manage teams, and drive revenue growth.

Lead enterprise customers as a trusted advisor to drive multi-year digital transformation using ServiceNow. Shape strategy, engage C-suite, orchestrate value across pre- and post-sales, establish governance and operating models, and ensure measurable outcomes (adoption, ROI, retention, expansion). Influence internal stakeholders to elevate customer success for strategic accounts and promote AI-driven innovation.

Embed with customers to discover high-impact AI opportunities, design LLM-based and RAG solutions, collaborate with engineers to build and iterate production-ready intelligent workflows, codify reusable patterns, drive stakeholder alignment, and enable scale through documentation and technical enablement.

Embed with enterprise customers to design, build, and deploy production-grade LLM-enabled applications. Own full-stack solutions (backend, orchestration, vector search, and UI), codify reusable AI patterns, influence platform roadmap, and deliver scalable, secure AI deployments while operating in the field and iterating rapidly.

The Principal Platform Architect leads enterprise engagements, sets architectural strategy, and serves as a trusted advisor to C-level executives, ensuring platform governance and delivery excellence.

Lead sales for ServiceNow CRM Workflows into Central Government accounts: build territory strategy, develop C-suite relationships, qualify and close complex platform deals, coordinate virtual teams and demos, and drive account growth and customer success.

The role involves generating new business sales revenue through account planning and territory planning, developing relationships with C-suite clients, and overseeing client relationships while achieving sales targets.

The role focuses on driving new business sales revenue through client relationship building, strategic planning, and leveraging AI in sales processes.

Lead and scale a sales team targeting UK Defence and National Security customers. Define sector strategy, drive pipeline and forecasts, engage senior stakeholders, recruit and coach sales executives, and retain/expand mission-critical accounts while navigating complex, security-conscious procurement and budget cycles.

The Commercial Account Executive generates new software sales revenue, builds relationships with Mid-Market clients, and manages accounts to achieve sales targets.

The Enterprise Sales Associate drives sales in existing accounts, sources new opportunities, manages sales processes, and develops customer relationships, primarily focusing on the public sector.

The Commercial Account Executive is responsible for generating new business sales to mid-market clients through strategic planning, relationship management, and meeting sales targets.

As a Senior Technical Accelerator Consultant, you will help clients with ServiceNow solutions, delivering technical accelerators, guiding best practices, and mentoring team members.

Sell ServiceNow SaaS to new enterprise accounts in the Consumer Goods vertical. Build C-suite relationships, lead account and territory planning, orchestrate cross-functional teams, identify specialists for deals, and achieve new-business revenue targets while integrating AI into customer solutions.