Jobs at ServiceNow

Lead end-to-end delivery of AI Agents on the Moveworks ServiceNow platform: design, build, integrate, tune, and launch custom LLM-based automation solutions while partnering with customers, product, and engineering to drive adoption and product feedback.

Own and grow a UK Commercial portfolio (700–2,000 employees), driving net-new logo acquisition and expansion. Build account strategies aligning ServiceNow solutions to customer priorities, self-source pipeline, manage full sales cycles, collaborate with Solution Consultants, Customer Success, Partners and BDRs, provide forecasting and territory plans, and present to senior stakeholders. Occasional travel required.

Senior outbound product manager responsible for messaging, go-to-market strategy, sales enablement, and evangelism for ServiceNow Data and Analytics products (Workflow Data Fabric, RaptorDB). Collaborates with product, marketing, sales, and customers to translate technical capabilities into customer value, drive adoption, and shape roadmap through field insights.

Lead and grow strategic relationships with assigned global accounts, drive new business and revenue (licenses, renewals, professional services), coordinate virtual teams across Solution Sales, Consulting, Support and Services, develop client roadmaps, and deliver executive-level engagement and outcomes with up to 50% travel.

Build and deliver production-ready, LLM-enabled full-stack applications: backend services, data/LLM pipelines, vector search, and front-end UIs. Embed with customers onsite to deploy, iterate, codify reusable AI assets, shape platform tooling, and ensure scalable, observable, secure enterprise deployments.

Own new business sales for enterprise retail accounts selling a SaaS platform. Build C-suite relationships, create account and territory plans, orchestrate cross-functional teams, qualify opportunities, negotiate deals, and drive attainment while advising customers on AI and IT roadmap integration.

Advise customers on ServiceNow platform architecture, governance, integrations, instance health, and technical roadmaps. Collaborate with executives, enterprise architects, partners, and delivery teams to design scalable solutions, reduce technical debt, and support sales scoping and estimation while contributing platform best practices.

Lead and build a UK Defence and National Security sales team to drive new business and expansion across MoD and defence ecosystem. Define sector strategy, manage long procurement cycles, coach salespeople, maintain rigorous CRM and forecasting, engage senior stakeholders, and align ServiceNow platform and AI-enabled workflows to defence mission outcomes.

Define AI-first reference architectures and design standards for partner solutions on the Now Platform. Lead design workshops, validate complex multi-product and AI/agentic architectures, publish reusable patterns and vertical reference architectures, mentor partner teams, and align partner innovations with ServiceNow product and AI strategy to accelerate partner time-to-value.

Technical advisory role guiding customers and partners on ServiceNow platform architecture, instance strategy, integrations, governance, and technical health. Lead architecture across large programs, translate business requirements into architectural blueprints, reduce technical debt, support sales scoping, and mentor teams to drive long-term platform adoption and outcomes.

Manage and grow major ServiceNow CPG accounts by building executive relationships, leading virtual teams to design ServiceNow solutions (including AI integration), developing global roadmaps, and achieving financial targets across licenses, renewals, and professional services. Travel up to 50%.

Lead technical pre-sales for Energy, Utilities & Resources accounts: uncover customer needs, deliver tailored ServiceNow demos and POVs, support RFP responses, engage C-suite, partner with sales to drive pipeline and transitions, and advise on integrating AI and platform solutions.

Drive new-business SaaS revenue by selling ServiceNow to enterprise accounts. Build and maintain C-suite relationships, develop account and territory plans, orchestrate cross-functional teams, advise customers on IT and AI roadmaps, identify and bring in specialists, negotiate deals, and achieve sales targets. Travel up to 50%.

Lead technical advisory for ServiceNow platform adoption: design scalable architectures, guide integrations, manage technical governance and instance health, mentor teams, and support sales/scoping to ensure long-term customer success.

Sell SaaS licenses by developing C-suite relationships, mapping and orchestrating account strategies, producing new business, negotiating complex deals (particularly cybersecurity into central government), and coordinating cross-functional teams to drive customer success and meet sales targets. Travel up to 50% required.

Drive new SaaS license revenue by developing C‑suite relationships, crafting account and territory plans, orchestrating cross-functional deal teams, advising customers on IT/AI integration, and closing enterprise deals while traveling up to 50%.

Quota-carrying solution sales role focused on Finance, Procurement, and Legal Workflow solutions. Build pipeline, lead executive discovery, demonstrate solutions, develop account strategies, and close complex enterprise deals while partnering with sales teams and technical stakeholders.

Lead configuration and architecture of ServiceNow platform workflows; run customer workshops; design solutions per technical standards; oversee unit testing; advise customers on platform and AI integration; prepare technical documentation; provide product feedback; maintain ServiceNow certifications; travel up to 50%.

Lead pre-sales architecture engagements for large enterprise customers in manufacturing, retail and services. Create high-level architectures, demonstrate ServiceNow platform value, run workshops, influence CXOs, integrate ServiceNow with enterprise systems, and produce best practices and thought leadership.