Jobs at ServiceNow

Provides strategic employment-law counsel across EMEA, advising People teams and senior leaders on employee relations, restructurings, works councils, collective consultations, investigations, litigation, M&A, workforce transformation, privacy, and AI employment tools. Develops compliant policies and training, manages outside counsel, monitors legal developments, and supports global legal-service workflows on the ServiceNow Platform.

Leads sales operations and deal desk teams supporting complex enterprise opportunities. Oversees pricing strategy, deal modeling, proposals, commercial positioning, sales enablement, and operational improvements. Partners with Sales, Product, Solution Consulting, and executive stakeholders to improve deal quality, seller productivity, and commercial consistency while personally supporting strategic opportunities. Develops team talent, scalable processes, performance metrics, and best practices across commercial execution.

Manage strategic relationships and generate new business across major financial-services accounts. Lead virtual teams, develop account strategies and ServiceNow solutions, oversee global account growth, build executive relationships, and achieve targets for licenses, renewals, and professional services. The role requires extensive client-management and sales experience, executive engagement, matrixed-team leadership, and broad understanding of business IT needs. Travel may reach 50% depending on region.

Provides technical presales support for ServiceNow CRM solutions, including customer discovery, demonstrations, proof-of-concept configuration, RFP responses, and executive presentations. Partners with sales, product, marketing, and services teams to develop campaigns, address customer requirements, communicate product value, manage territory pipelines, and support enterprise deals. Serves as a CRM subject matter expert while maintaining competitive knowledge and sharing best practices.

Lead enterprise adoption and architecture for ServiceNow’s AI Control Tower across EMEA. Advise customers on AI governance, responsible AI, EU AI Act compliance, NIST AI RMF, and ISO 42001; support configuration and solution implementation; manage technical stakeholders; coordinate product launches and early adopter programs; create enablement materials; and relay customer feedback to product teams. The role requires customer-facing consulting, ServiceNow or GRC expertise, and up to 30% travel.

Manage up to 20 cybersecurity customers through deployment, adoption, operationalization, and value realization of the Armis Platform. Build success plans, lead technical implementations, monitor account health, drive retention and expansion, conduct business reviews, communicate risks, and advocate for customer needs. Partner with Product, Engineering, Sales, Support, and other teams while validating configurations, use cases, integrations, and security outcomes.

Lead presales solution consulting for ServiceNow Technology Workflows, advising senior technology executives and designing solutions for digital transformation initiatives. Translate customer needs into architectures leveraging Strategic Portfolio Management, Asset Management, Risk Management, and Security Operations. Deliver workshops, solution overviews, and educational sessions while engaging architects, directors, VPs, and CxOs. Lead the UKI Technology Workflows solution consulting community and improve execution standards.

Leads ServiceNow’s UK and Ireland ITOM and AIOps presales team through organizational change. Responsibilities include recruiting and coaching specialists, managing quota and complex sales cycles, partnering with sales and solution consulting leaders, driving technical wins and pipeline, developing enablement and reusable assets, and influencing senior IT stakeholders. The role requires deep expertise in observability, AIOps, CMDB, service mapping, ITIL, SRE, and hybrid-cloud operations, with travel up to 40%.

Leads ServiceNow’s EMEA CRM Solution Consulting organization, owning NNACV growth and managing approximately 70 individual contributors and 14 managers. Drives scalable pre-sales execution, evolves teams toward a Forward Deployed Engineer and proof-of-value model, strengthens alignment with sales and product, and promotes AI automation. Responsible for talent development, consistent messaging, technical win rates, forecasting, cross-functional execution, and CRM go-to-market performance across EMEA. Travel is expected up to 50% of the time.

Lead pre-sales architecture engagements for large enterprise customers in manufacturing, retail and services. Create high-level architectures, demonstrate ServiceNow platform value, run workshops, influence CXOs, integrate ServiceNow with enterprise systems, and produce best practices and thought leadership.

Build and deploy production-grade, LLM-enabled applications spanning backend services, data orchestration, vector databases, and frontend interfaces. Work directly with enterprise customers in agile sprints, integrate legacy systems, create reusable SDKs, prompts, libraries, and scaffolds, and influence AI platform strategy. The role requires full-stack engineering, distributed-system debugging, cloud deployment, observability, product judgment, and up to 30% travel for onsite customer engagements.

Own and grow a UK Commercial portfolio of private-sector accounts with 700–2,000 employees. Responsibilities include acquiring new logos, expanding existing customers, developing account strategies, sourcing and progressing pipeline, managing full sales cycles, building partner relationships, forecasting, presenting to senior stakeholders, and mentoring colleagues. The role requires 3–6 years of closing sales experience in enterprise software or solution sales and includes occasional travel.

Leads UKI CRM Solution Consulting, managing first-line leaders and individual contributors while driving technical win rates, NNACV performance, deal readiness, proof-of-value execution, and alignment with sales, product, and partner teams. The role removes deal blockers, develops technical talent, advances POV-centric and Forward Deployed Engineer selling, communicates product feedback, and supports distributed teams across the UK, Ireland, and Scotland.

Provides senior technical presales consulting for ServiceNow solutions within Financial Services. Partners with enterprise sales teams, executives, architects, and customers to uncover business needs, demonstrate tailored solutions, articulate business value, respond to proposals, lead proof-of-concept cycles, and support account strategy. Advises on platform capabilities, regulations, resilience, security, AI, and digital transformation while helping achieve territory sales goals.

Manage and grow strategic ServiceNow accounts by serving as executive relationship manager, developing account strategies, coordinating virtual teams, and aligning solutions with client outcomes. Drive global account expansion, renewals, licenses, and professional services revenue while building relationships from IT teams through C-suite executives. Lead solution development, customer roadmaps, and cross-functional delivery across sales, consulting, support, and professional services.

Build and deploy production-grade LLM applications spanning backend services, data orchestration, vector databases, and front-end interfaces. Work directly with strategic customers in embedded, field-based engagements; integrate legacy systems, iterate in agile sprints, and deliver scalable AI solutions. Create reusable SDKs, libraries, prompts, scaffolds, and documentation while influencing platform strategy, developer experience, and product roadmaps.

Leads ServiceNow workflow solution architecture for HR, legal, workplace, finance, and supply chain applications. Supports presales, solution scoping, customer implementations, governance, integrations, change management, and executive stakeholder engagement. Designs scalable workflows, presents solutions, develops enablement materials, mentors delivery teams, and promotes best practices across ServiceNow and partner ecosystems. Requires up to 50% annual travel.

Leads and develops a team of Platform Architects supporting public-sector and enterprise customers. Oversees staffing, performance, architectural quality, customer relationships, solution roadmaps, governance, modernization, AI and automation adoption, and pre-sales support. Advises executive stakeholders, aligns architecture initiatives with industry priorities, and guides teams in delivering strategic ServiceNow outcomes through customer engagements and partner ecosystems.

Leads and develops a team of Customer Success Managers serving enterprise and strategic customers. Oversees adoption, engagement, customer relationships, risk management, renewals, expansion, and issue resolution for the Armis Platform. Partners with Product, Sales, Support, and Professional Services to improve customer outcomes, establish scalable success practices, represent customer feedback, and promote long-term value. Requires strong SaaS, cybersecurity, technical implementation, leadership, communication, and process-improvement experience.

Leads sales strategy and solution wins for ServiceNow identity management products, supporting territory planning, account targeting, digital transformation value creation, and customer strategy. Partners with account executives, solution consultants, customers, and partners; coaches sales teams on specialty solutions; and helps manage sales cycles. Requires strong knowledge of specialty-solution ROI, business sales processes, AI integration, and willingness to travel 30–50%.