Jobs at ServiceNow

Build and deploy production-grade LLM applications spanning backend services, data orchestration, vector search, and front-end integrations. Work directly with strategic customers in agile sprints, integrate legacy systems, create reusable AI libraries and scaffolds, and influence platform strategy through field-tested solutions. Lead implementations from concept to production while ensuring scalability, security, observability, and performance.

Provides technical pre-sales consulting for ServiceNow solutions serving UK public sector, justice, and policing customers. Responsibilities include advising executives, uncovering business and technology needs, partnering with sales, leading solution demonstrations, responding to proposals, supporting proof-of-concept cycles, explaining product value and roadmaps, managing competitive positioning, supporting marketing events, and transitioning customer commitments to professional services. The role requires enterprise software sales engineering expertise, public sector experience, strong communication skills, and regular UK business travel.

Leads ServiceNow’s CRM sales expansion in the Central region by managing, recruiting, coaching, and mentoring CRM Account Executives. Develops sales strategy, territories, quotas, pipeline, forecasts, and customer relationships while partnering with field sales, marketing, professional services, alliances, and product teams. Drives new-business revenue, executive-level engagements, competitive positioning, and achievement of quarterly and annual sales goals across CRM SaaS offerings.

Own a portfolio of 10–20 enterprise and mid-market IAM customers, driving adoption, value realization, executive engagement, renewals, expansion, and account health. Build success plans, conduct executive business reviews, identify risks early, coordinate cross-functional teams, and maintain renewal forecast accuracy. Partner with Sales, Solutions, Support, Product, Professional Services, and partners to deliver measurable customer outcomes in complex security environments.

Leads and develops a team of Customer Success Managers serving strategic and enterprise customers. Oversees customer adoption, engagement, risk mitigation, renewals, expansion, and executive relationships. Partners with Sales, Product, Support, and Professional Services to drive measurable business outcomes, improve customer success processes, and scale best practices. Represents customer needs internally and supports adoption of new platform capabilities.

Drives end-to-end customer projects from planning through implementation, manages cross-functional stakeholders, communicates project status and risks, tracks capacity and demand, and leads high-priority initiatives. The role supports efficient product development, manages complex stakeholders, mitigates obstacles, and adjusts deliverables as priorities change.

Owns audience acquisition, demand-generation campaigns, registration operations, attendee data, on-site check-in, surveys, and post-event follow-up for major B2B technology events. Partners with digital, sales, and go-to-market teams to manage campaign execution, optimize registration conversion, maintain data accuracy, and support pipeline reporting across flagship and industry events.

Drive enterprise adoption and value realization for ServiceNow AI Control Tower across EMEA. Advise customers on AI governance, responsible AI, EU AI Act compliance, NIST AI RMF, and ISO 42001; guide implementations, architecture decisions, configurations, and solution builds. Manage technical stakeholder relationships, support product launches and early adopters, create enablement materials, gather customer feedback, and contribute to thought leadership. Travel up to 30% annually across EMEA.

Advises customers on establishing and optimizing ServiceNow platform architectures. Responsibilities include designing technical blueprints, developing customer roadmaps, guiding integrations and governance, improving platform health, reducing technical debt, supporting sales scoping, and mentoring teams. The role engages executive, enterprise architecture, platform ownership, development, partner, and customer stakeholders across complex transformation engagements.

Drive new SaaS business revenue within a defined retail territory by developing account and territory plans, researching prospects, engaging C-suite stakeholders, and leading virtual account teams. Build trusted customer relationships, advise on IT roadmaps, coordinate specialists and partners, negotiate deals, achieve sales targets, and promote ServiceNow’s AI and workflow solutions. Travel up to 50% may be required.

Drive new SaaS business revenue through account and territory planning, prospect research, relationship development, and field sales. Build C-suite relationships, lead account strategies across virtual teams, advise customers on IT roadmaps, coordinate specialists, negotiate deals, achieve sales targets, and promote customer success. The role requires applying AI to business processes and up to 50% travel.

Own UKI distributor sales acceleration by driving pre-buy realization, pipeline velocity, partner onboarding, enablement, deal registration, and a 3:1 pipeline coverage ratio. The role partners closely with Exclusive Networks and ServiceNow leadership, designs regional acceleration programs, removes deal blockers, expands partner adoption, and builds sustainable distributor-led growth. Success is measured through pipeline generation, shorter deal cycles, partner satisfaction, and increased deal registrations.

Provides technical presales consulting for ServiceNow solutions serving enterprise financial services customers. Develops solution strategies, conducts executive-level discovery and product demonstrations, responds to RFPs, supports proof-of-concept cycles, explains product roadmaps and competitive differentiators, and partners with sales and professional services teams. The role requires strong enterprise software sales engineering experience, financial services expertise, executive communication skills, territory management, and frequent collaboration across technical and business teams.

Drives new SaaS license revenue within a defined territory or vertical. Builds C-suite relationships, develops account and territory strategies, maps client stakeholders, advises customers on IT roadmaps, orchestrates cross-functional deal teams, identifies specialist resources, negotiates deals, and achieves sales targets. Requires strong enterprise software sales experience, customer relationship management, strategic thinking, and willingness to travel up to 50%.

Leads sales operations and commercial strategy teams supporting complex enterprise deals. Oversees deal support, pricing strategy, modeling, proposals, solution positioning, and sales enablement. Partners with Sales, Product, and Solution Consulting leaders on strategic opportunities, coaches team members, establishes scalable processes, and improves commercial execution, reporting, and seller productivity. Requires hands-on involvement in high-priority customer opportunities and the ability to influence executive stakeholders.

Lead ServiceNow’s sovereign cloud partner ecosystem across EMEA and support global expansion. Develop provider relationships, joint value propositions, partner-led business models, and go-to-market approaches for regulated markets. Connect commercial opportunities with technical and product readiness while aligning product, engineering, cloud operations, sales, legal, finance, and partnerships teams. Translate customer and regulatory needs into investment priorities, influence senior stakeholders, and turn emerging opportunities into repeatable scalable solutions.

Own global sales enablement programs for cybersecurity pre-sales teams, including onboarding, pipeline and champion strategies, messaging frameworks, skills development, training delivery, assessments, content, and process standardization. Partner with Sales, Product Marketing, leadership, and cross-functional teams to align initiatives with business priorities. Use performance data and field feedback to continuously improve programs, drive adoption, strengthen deal execution, and increase pipeline and deal closure outcomes.

Drive new SaaS license revenue through account and territory planning, prospect research, business development, and field sales. Build trusted relationships with C-suite executives, lead account strategies across virtual teams, advise customers on IT roadmaps, coordinate specialist resources, negotiate deals, achieve sales targets, and promote customer success. The role requires 10+ years of software or solutions sales experience and travel up to 50%.

Build and deploy production-grade, LLM-enabled applications spanning backend services, data orchestration, vector search, and frontend interfaces. Work directly with strategic customers in agile sprints, integrate legacy systems, debug and optimize distributed systems, and create reusable SDKs, prompts, libraries, and scaffolds. Influence platform and product strategy through field-tested implementations while delivering secure, scalable enterprise AI solutions.

Drive new-business SaaS revenue by selling ServiceNow to enterprise accounts. Build and maintain C-suite relationships, develop account and territory plans, orchestrate cross-functional teams, advise customers on IT and AI roadmaps, identify and bring in specialists, negotiate deals, and achieve sales targets. Travel up to 50%.