Jobs at Reward Gateway

Build and deploy production Generative AI solutions using LLMs, RAG, embeddings, and agents. Implement retrieval pipelines, collaborate cross-functionally, write maintainable code, run POCs for new AI tech, and improve AI development practices and tooling.

Serve as the primary product authority between regional business units and global Product & Engineering. Drive roadmap communication, prioritise regional requirements, lead alignment forums, support go-to-market launches, and implement scalable processes to increase adoption and BU satisfaction.

Lead end-to-end commercial and client-facing activities for Digital Benefit Solutions: identify opportunities, design solutions, negotiate contracts, transition to implementation, and drive early adoption while partnering with Client Success and Product teams.

Lead engineering strategy for the Client Experience cluster, prevent client churn by improving admin/onboarding and self-service, define roadmaps, oversee SDLC and cloud/API-first architecture, ensure data protection and system reliability, implement engineering best practices, and mentor tech leads and managers.

Own commercial strategy, positioning and GTM for benefits and retail-led programmes. Define value narratives, pricing and bundling, drive utilisation and merchant performance analysis, enable Sales and Client Success with collateral and training, and ensure programme governance and commercial outcomes.

Partner with product teams to drive data-driven decisions: implement tracking best practices, build self-serve dashboards, deliver insights, manage analytics tools, and improve product data literacy across the organisation.

Own commercial strategy, positioning, pricing and go-to-market for the core SaaS platform. Create value propositions, ROI models, GTM content, and enablement for Sales and CS. Drive adoption, retention and commercial governance while aligning Product, Marketing, Sales and CS using customer and competitive insight.