Jobs at Praktika.ai

Provides premium customer support through email, chat, and notes, resolving subscription, billing, refund, and cancellation issues. Uses Intercom, Stripe, Google Play Console, and RevenueCat while meeting CSAT and response-time targets. Identifies recurring bugs and user feedback for Product, improves support content and AI-agent responses, and handles frustrated customers empathetically. The role is fully remote, eight hours daily, five days per week, with rotating weekend shifts.

Own the full B2B sales cycle, from prospecting and discovery through demos, trials, pricing, security reviews, contracts, and closing. Build self-sourced pipeline, expand existing accounts across additional sites, maintain accurate Attio CRM data, and provide market feedback. The role requires professional fluency in Spanish or French and English, along with experience closing B2B software deals independently.

Manage and optimize web user acquisition campaigns across paid media channels. Run experiments involving creatives, audiences, attribution, and campaign structures; analyze performance and turn insights into actions. Launch new channels and formats, collaborate with creative and growth teams, improve web funnels, and use AI automation to streamline reporting and optimization.

Own and evolve Praktika’s web ecosystem, including marketing sites, onboarding funnels, customer portals, web applications, and internal tools. Lead architecture, development, experimentation, deployment, monitoring, analytics, and integrations with authentication, payment, backend, and feature-flag services. Partner with Product, Marketing, and Growth to run experiments, optimize conversion and retention, and deliver engaging mobile-first experiences in a fully remote, asynchronous environment.