Jobs at Pivot (pivotapp.ai)

Manage customer support and success for enterprise SaaS clients: handle tickets, troubleshoot and escalate technical issues, drive product improvements with PM/tech teams, manage client setups, run QBRs, identify upsell/renewal risks, optimize support tooling and documentation.

The Account Executive manages complex enterprise sales cycles, targeting strategic accounts and handling multi-stakeholder negotiations. Responsibilities include developing territory plans, presenting business cases, managing CRM, and driving account expansion.

As the first Pre-sales Solution Consultant, you'll craft solutions aligning customer needs with the product, lead technical enablement activities, manage demos, and facilitate communication across teams to drive sales and improve customer experiences.