Jobs at OpenTable

Leads international B2B growth marketing for restaurant and hospitality markets. Responsibilities include developing content and acquisition campaigns, managing email and website initiatives, improving lead tracking and multi-channel attribution, applying AI and predictive analytics, and directing experimentation to increase conversions, ROI, and customer lifetime value. The role requires collaboration across global teams and ownership of marketing systems including Salesforce and Marketo.

Partners with EMEA leaders on employee relations, organizational design, talent retention, performance management, compensation, engagement, and compliance across multiple European markets. Advises managers, manages complex employee relations cases, analyzes workforce metrics, executes regional people programs, and collaborates with global HR operations and payroll teams. Requires multilingual capability and experience navigating employment practices in Spain, Portugal, France, or Italy.

Provides strategic legal counsel to Product, Engineering, Security, Commercial, Partnerships, and Marketing teams on privacy, data protection, AI, cybersecurity, consumer protection, and product development. Serves as Deputy Privacy Officer, leads global privacy program initiatives, advises on AI governance and security incidents, and develops practical legal processes, policies, agreements, and disclosures. Partners with Booking Holdings on privacy governance and regulatory matters.

Manage strategic enterprise restaurant accounts across EMEA, primarily Germany. Build executive relationships, advise customers on operational performance and technology adoption, drive retention, product utilization, revenue growth, and ROI, and deliver consultative business reviews. Identify risks and opportunities, coordinate with Sales, Product, Marketing, and Support, and meet retention and revenue targets. Fluency in German and English, hospitality industry experience, and regular territory travel are required.

Provides legal support for global marketing, advertising, partnerships, intellectual property, and commercial contracting. Drafts and negotiates agreements, reviews marketing materials, advises on consumer protection and advertising compliance, manages brand and content rights issues, and develops scalable legal resources. Collaborates with commercial, product, compliance, and international legal teams while balancing legal risk with business objectives.

Support restaurant and hospitality customers through phone, email, chat, and WhatsApp. Investigate and troubleshoot issues, explain solutions clearly, maintain ownership through resolution, and record interactions accurately in Salesforce. The role requires adapting communication across markets, learning OpenTable products, escalating when appropriate, and delivering empathetic service. Fluency in Italian and English is essential, along with at least one year of customer support experience and strong communication, problem-solving, and technology skills.

Provide multilingual customer support to restaurant and hospitality businesses through phone, email, chat, and WhatsApp. Investigate and troubleshoot issues, explain solutions clearly, take ownership through resolution, document interactions in Salesforce, and adapt communication across markets. The role requires fluent German and English, at least one year of customer support experience, strong communication and problem-solving skills, technological confidence, and a customer-focused mindset.

Provide multilingual customer support to restaurant and hospitality clients through phone, email, chat, and WhatsApp. Investigate and troubleshoot issues, explain solutions, document interactions in Salesforce, and own customer problems through resolution. The role requires fluent French and English, at least one year of customer support experience, strong communication and problem-solving skills, technological confidence, patience, accountability, and a commitment to continuous learning.

Leads global accounting operations, including full general ledger ownership, US GAAP compliance, financial close, technical accounting, and P&L and balance sheet reporting. Oversees accounting teams, drives process improvement and automation, supports complex commercial arrangements, establishes governance standards, and partners with senior stakeholders across a global, multi-entity business.

Sources and qualifies restaurant leads across German-speaking Switzerland through outbound calls, email, and direct-mail campaigns. Books qualified meetings for Account Executives, maintains accurate CRM records, coordinates lead handoffs, and supports trade shows and market research. The role requires fluent German and English, resilience, strong communication, customer focus, and enthusiasm for hospitality technology and sales.

Leads the global Partnerships engineering organization across Solutions Engineering, partner integrations, and API Platform. Sets technical strategy, prioritizes platform investments, improves operating and escalation models, guides architecture, develops managers and senior technical leaders, and partners with Product, Partnerships, Support, Security, Legal, and Engineering stakeholders. The role focuses on scalable APIs, developer experience, durable platform capabilities, partner reliability, and high-severity issue resolution.

Own and optimize B2B paid search across Google Ads and Microsoft Advertising in multiple markets. Responsibilities include campaign strategy, keyword management, bidding, budget pacing, ad and landing-page testing, conversion tracking, reporting, audience infrastructure, competitor monitoring, and platform-partner management. The role requires translating performance data into recommendations, testing emerging AI advertising products, and collaborating with Analytics, Data Engineering, Web, Brand, MarTech, and Sales.

Owns the end-to-end international revenue and expense close under US GAAP for a global, multi-entity business. Leads balance sheet reconciliations, financial reporting, variance analysis, and accounting for complex commercial arrangements. Drives standardization, automation, and technology-enabled process improvements while partnering with finance, procurement, and commercial teams. Leads, coaches, and develops accounting professionals and provides technical accounting guidance to senior stakeholders.

Manage a portfolio of restaurant customers: onboard, train, support, and retain partners; identify upsell opportunities, achieve quarterly sales targets, coordinate cross-functional support, and drive marketing participation. Role requires domestic travel and reporting on installations.

Generates outbound sales leads for restaurant partners through phone prospecting, direct mail, and targeted email campaigns. Schedules appointments for Account Executives, manages lead-generation programs, responds to prospects, maintains accurate sales activity records, and reports results to management. The role also supports market research, sales initiatives, and regional trade shows, with occasional travel. Professional fluency in Italian and English is required.

Generate outbound sales leads and appointments for Account Executives via phone and email, run targeted lead generation programs, manage lead handoffs, maintain sales records, support market research and regional trade shows, and provide timely reporting to management.

Generate outbound phone sales leads, schedule appointments for Account Executives, run targeted lead generation and email/direct mail campaigns, manage lead handoffs, maintain accurate activity records, support market research and regional trade shows, and provide prompt responses to prospects to drive restaurant customer acquisition and success.

Lead complex API integrations and technical projects from discovery through launch, diagnose and resolve integration issues, partner with Product and Engineering, establish implementation standards, and serve as primary technical advisor for strategic partners and restaurant groups.

Design, deliver, and maintain ongoing enablement for international Account Executives and Account Managers. Partner with GTM, Product Marketing, and field leaders on product launches and reinforcement programs. Facilitate training, coaching, and targeted learning experiences; track program results, gather field feedback, and refine content to improve field readiness and performance.

Lead cross-functional GTM strategic initiatives: translate partnership objectives into tactical GTM plans, support sales and marketing with enablement materials, analyze initiative performance, and recommend growth opportunities to Product, Sales, and leadership.