Jobs at New Look Retailers Limited

Design and develop women’s fashion graphics and print artwork aligned with trends, customer profiles, and brand direction. Manage designs from concept through final samples, collaborate with Buying and suppliers, and ensure commercial product delivery. Lead and develop a direct report through coaching, feedback, and performance reviews. Create factory-ready files, communicate trends, and contribute to seasonal and core product ranges.

Senior Copywriter responsible for maintaining New Look’s brand voice across digital and physical channels. Creates campaign concepts, editorial content, marketing emails, social captions, push notifications, advertising copy, packaging, in-store messaging, PR, UX, radio, video and out-of-home content. Collaborates with Creative, Brand, Marketing and Social teams, supports sustainability communications, manages copy workflows when needed, and edits and approves content. Requires strong fashion knowledge, commercial awareness, SEO understanding, meticulous editing skills and 4+ years of fashion or retail copywriting experience.

Coordinates creative briefs, artwork requests, campaign timelines, approvals, and asset delivery across creative, marketing, production, POS, and retail teams. Tracks workflow and traffic volumes in Trello, maintains critical paths, assigns creative workloads, manages stakeholders, and supports asset management. The role requires strong organisation, attention to detail, communication, and the ability to manage multiple deadlines in a fast-paced fashion and retail environment.

Leads the end-to-end operational delivery of the Club New Look loyalty programme. Translates the loyalty roadmap into actionable plans, coordinates cross-functional teams, manages priorities and delivery tracking, and enables personalised promotions and targeted value at scale. The role drives governance, compliance, process improvement, risk management, CRM campaign execution, test-and-learn practices, and collaboration with Product, Technology, Customer Care, Trading, Marketing, Ecommerce, Retail, and insight teams.

Supports ecommerce discovery optimisation by categorising and tagging products, merchandising product pages, monitoring availability and site performance, and delivering onsite updates across search, navigation, SEO links, and promotions. Conducts site checks, competitor analysis, reporting, and issue resolution while maintaining ecommerce briefs, CMS activity, documentation, and offshore team coordination.

Owns and optimizes loyalty CRM campaigns across email, push, and in-app channels. Responsibilities include customer journey automation, campaign setup and deployment, segmentation, reporting, A/B testing, lifecycle communications, and loyalty program initiatives. Requires 2+ years of CRM or digital marketing experience, CRM platform proficiency, strong organization, attention to detail, and familiarity with loyalty or retention marketing.

Manage and mentor analytics professionals, translate data insights into business recommendations, partner with marketing and business teams, enhance datasets, deliver advanced analytics projects, optimize processes, and lead analytics strategy. The role requires strong statistical modeling, project management, communication, and presentation skills, with expertise in Python, R, or SQL.

Leads enterprise integration architecture strategy, standards, target architecture, roadmaps, governance, and technology modernization. Provides direction for APIs, messaging, event-driven platforms, integration services, cloud and hybrid systems, security, resilience, observability, and AI-enabled integrations. Advises architects, engineers, delivery teams, suppliers, and senior stakeholders; reviews solution designs; manages technology debt and platform risks; and mentors architecture teams. Requires extensive enterprise integration experience, strong communication, architecture governance, and expertise across Azure and equivalent integration platforms.

Leads customer and omnichannel architecture strategy, governance, standards, roadmaps, solution assurance, technology assessments, and proofs of concept. Manages Solution Architects and collaborates with senior stakeholders, product, engineering, delivery teams, suppliers, and external partners. Ensures designs are scalable, secure, operationally sound, and aligned with enterprise architecture. Evaluates cloud, SaaS, commerce, mobile, CRM, AI, integration, and customer experience capabilities while managing exceptions, risks, dependencies, and architecture decisions.

Lead the design, delivery, and maintenance of cloud platforms, infrastructure-as-code, CI/CD pipelines, automated testing, and DevSecOps practices. Provide technical leadership, architecture guidance, mentoring, governance, and stakeholder collaboration. Optimize cloud costs, improve reliability and security, oversee engineering standards, and deliver scalable solutions using Azure, Kubernetes, and Terraform.

Lead a six-person Creative Design team delivering New Look’s seasonal campaigns and ongoing brand assets across digital and print channels. Support creative strategy, develop campaign identities and toolkits, maintain brand consistency, manage deadlines, collaborate with marketing and design stakeholders, and present work to senior leaders. Mentor team members, drive innovation, improve customer journeys and usability, and deliver polished, fashion-focused creative across websites, apps, stores, CRM, social media, and editorial content.

Provides customer behavior insights across digital channels, delivering analysis, dashboards, insight packs, and recommendations. Partners with digital, ecommerce, and analytics stakeholders to prioritize work, improve data quality, automate reporting, and optimize processes. Champions self-service analytics by coaching and training business users, translating strategic goals into analytical requirements, and supporting adoption of reporting tools and emerging technologies.

Own the analytics strategy for the Club loyalty programme, analyzing customer behavior, retention, frequency, lifetime value, segmentation, promotions, and testing. Build self-serve Power BI and Databricks reporting, measure loyalty interventions, translate analysis into commercial recommendations, and partner with Marketing, Ecommerce, Product, and Data Science. Provide analytical leadership and support junior analysts.

Entry-level sales trainee position with no additional responsibilities or qualifications provided.

Designs and develops commercial denim ranges aligned with customer insights, fashion trends, brand strategy, and seasonal goals. Responsibilities include creating trend presentations and mood boards, sourcing fabrics and suppliers, managing the design critical path, collaborating with Buying, Merchandising, QA, and suppliers, conducting competitor analysis, presenting concepts, and leading and developing the design team.

Leads digital experimentation across New Look’s website and app, embedding test-and-learn practices, coordinating experiments, and supporting re-platforming and launches. Develops testing strategies, measurement plans, roadmaps, and recommendations while partnering with Product, UX, Analytics, eCommerce, IT, and Marketing. Manages third-party experimentation vendors, including Monetate and ACX, runs RFPs, and advances personalization capabilities to improve conversion, average order value, customer insight, and experimentation adoption.

Leads art direction and visual storytelling for fashion campaigns, digital content, product launches, and photographic and video shoots. Translates brand strategy into compelling creative concepts, directs production, maintains visual consistency, and presents ideas to senior stakeholders. Manages deadlines, budgets, freelance and permanent resources, and develops junior creative team members. Partners across creative, styling, marketing, digital commerce, social, and studio teams while using trends, SEO, analytics, and emerging platforms to grow audience reach.

Lead paid search and paid social strategy, execution, optimization, testing, budgeting, forecasting, attribution, and reporting. Manage an external agency and line-manage a Senior Executive while collaborating with brand, creative, analytics, and other stakeholders. Drive customer acquisition, efficiency, innovation, compliance, and sustainable growth across digital media channels.

Provide second-line technical support and administration for desktops, laptops, mobile devices, printers, scanners, collaboration tools, and other peripherals. Responsibilities include device configuration and deployment, software and license management, incident resolution, remote support, asset tracking, user training, documentation, security compliance, and hardware refresh coordination. The role also supports continuous improvement and collaboration with other IT teams in an ITIL-based environment.

Provides technical leadership for an integration product team, owning the technical roadmap and delivering scalable C#/.NET and Azure-based integration services. Designs APIs, messaging, event-driven architectures, and cloud-native solutions while ensuring reliability, security, observability, and disaster recovery. Partners with architecture and engineering leadership, mentors developers, removes technical blockers, manages technical debt, supports estimation and prioritization, and promotes agile delivery, maintainable code, and strong engineering practices.