Jobs at Mears Group

Plans and programs roofing and scaffolding works, schedules repair jobs, issues work to subcontractors, and monitors appointments and overdue tasks. Communicates with residents, operatives, supervisors, and subcontractors; manages enquiries, complaints, correspondence, and notification letters. Maintains accurate records, spreadsheets, and system updates while providing administrative support and helping ensure compliance and smooth project delivery.

Coordinate repairs and maintenance work across social housing properties by scheduling operatives and subcontractors, arranging resident access, monitoring job progress, tracking overdue and follow-on work, maintaining accurate job management records, and escalating delays. The role involves regular communication with residents, supervisors, subcontractors, clients, and colleagues, while supporting contract targets, safety certification records, completion evidence, and a customer-focused service.

Coordinates service-user issues, complaints, incidents, and landlord enquiries through to resolution. Supports daily service delivery centre operations, collaborates with regional teams, maintains accurate records, produces reports, and communicates updates to stakeholders. The role prioritizes safeguarding, service-user experience, contractual compliance, and excellent customer service while requiring strong organization, adaptability, and clear communication.

Schedule operatives and subcontractors for repairs, allocate work orders, monitor appointments and overdue jobs, update job-management systems, and prioritize urgent work. The Planner communicates with residents, operatives, contractors, and internal teams; maintains accurate records; supports reporting, compliance, and KPI monitoring; provides administrative support; and contributes to service improvements while following company policies and health and safety requirements.

The Electrical Qualified Supervisor manages electrical projects, ensuring compliance with regulations and quality standards while supervising a team, scheduling jobs, and maintaining client relations.

Provides front-facing customer support for a social housing repairs and maintenance contract. Responsibilities include handling complaints, resolving queries, processing requests, logging interactions in a bespoke system, supporting customer communications, meeting service targets, and building relationships with customers and internal teams. The role requires strong communication, empathy, accuracy, adaptability, multitasking, and complaint-handling experience.