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The Network Engineer will support the development and operational running of data centre hosted IT applications and infrastructure, utilizing expertise in routing, switching, load balancing, and firewalls. Responsibilities include creating network designs, collaborating with delivery teams, and maintaining technical documentation while ensuring compliance with project standards.
The Application Support Analyst will provide second and third line support for bespoke applications, ensuring high levels of customer satisfaction and incident resolution. Key responsibilities include maintaining customer relationships, creating support documentation, and managing incidents while adhering to KPIs in a 24/7 live service environment.
The Network Engineer will develop, transition, and support the infrastructure for critical operational end users, focusing on effective implementation of various networking technologies and technical documentation. The role also includes ensuring compliance with project standards and engaging with teams to enhance service offerings through network management and design.
The Application Support Analyst will provide 24x7 support for bespoke applications, helping to resolve incidents and enhancing customer satisfaction. Responsibilities include liaising with customers, maintaining service documentation, providing first and second line support, and identifying improvements in service delivery.