Jobs at Jodie AI

Own the company’s revenue operations infrastructure, including CRM structure, lifecycle definitions, commercial data quality, reporting, routing, handoffs, automation, forecasting, and commission reporting. Partner with sales and finance to improve processes, dashboards, data reliability, and revenue visibility across acquisition, sales, onboarding, and retention. The role is office-based in London and involves managing permissions, documenting processes, and delivering operational improvements.

Own end-to-end hiring across engineering, commercial, and customer roles in London and regional markets. Develop role scorecards, sourcing strategies, structured interviews, and candidate pipelines; partner with hiring managers on evidence-based decisions; maintain strong candidate communication; and use funnel data to improve hiring quality, accessibility, and candidate experience.

Own Jodie AI’s social media strategy and editorial calendar, creating and commissioning short-form video, product stories, and practical content for business owners. Build community, manage audience responses, collaborate with customers and colleagues, and use engagement and product-interest data to improve content. The role requires strong writing, creative judgment, hands-on social production, audience growth experience, channel adaptation, and sound judgment around claims, permissions, and brand voice.

Own paid acquisition across Google Ads and Meta, improving campaigns, creative, landing pages, attribution, conversion measurement, budget allocation, and customer quality. Connect advertising spend to qualified signups, activation, acquisition cost, payback, and sustainable customer value. Audit campaigns and tracking, launch structured testing, and build acquisition dashboards. The role is office-based at the London HQ and requires hands-on experience in subscription or lead-generation businesses.

Own product design for Jodie AI’s web and mobile experiences. Research customer workflows, define product decisions, design complete user journeys, prototype and test interfaces, and refine work using customer feedback. Collaborate closely with engineers through implementation and review while building accessible, reusable design patterns. The role focuses on making AI receptionist workflows easy to understand and trust, including setup, call review, errors, and recovery.

Own and ship React Native features for iOS and Android, including notifications, deep links, authentication, offline behavior, performance, accessibility, testing, crash investigation, and app-store releases. The role requires strong TypeScript and practical native build and release experience, with collaboration from a London-based engineering team.

Build and own accessible, responsive React and TypeScript features for an AI receptionist product. Develop reusable interface patterns, manage loading and live-update states, collaborate with design and backend engineers, and improve customer journeys through feedback, testing, usability, and performance measurement.

Build and maintain Laravel backend services, APIs, background jobs, webhooks, integrations, and customer-facing workflows. Improve database performance, tenant isolation, reliability, observability, and deployment safety. Collaborate with voice, web, and mobile engineers while owning backend features from design through monitoring. The role requires substantial production PHP and Laravel experience, strong knowledge of databases and queues, testing expertise, and practical experience resolving production issues.

Support customers by email, chat, and phone from onboarding through ongoing product use. Troubleshoot call forwarding, notifications, and account settings; provide clear diagnostic guidance; escalate reproducible issues with useful context; keep customers informed; and improve help articles and support processes based on recurring questions.

Research target businesses and conduct outbound calls, emails, and follow-ups to identify qualified opportunities. Qualify customer needs, buying processes, and timing; demonstrate the AI receptionist product; and partner with account managers to advance suitable opportunities. Maintain accurate CRM records, test messaging, and build a repeatable pipeline. The role is office-based in London, full-time, and focused on B2B sales to businesses that may benefit from AI phone answering services.

Own a portfolio of B2B SaaS customers from onboarding through renewal and expansion. Develop success plans, monitor product usage and call quality, identify churn risks, manage recovery plans, grow accounts, forecast renewals, and communicate customer needs to product and engineering teams. The role is office-based in London and focuses on retaining and expanding recurring-revenue accounts.

Own and improve production real-time voice systems for an AI receptionist. Responsibilities include building LiveKit voice agents, optimizing latency, turn detection, interruptions, speech recognition and synthesis, managing SIP and telephony integrations, handling provider failures, and measuring call quality through tracing and repeatable evaluations. The role requires strong Python or TypeScript/Node.js skills, WebRTC and SIP knowledge, and experience safely shipping changes to live services.