Jobs at iManage

The Principal Customer Success Manager is responsible for overseeing a portfolio of enterprise-level law firm clients, focusing on driving retention, advocacy, and satisfaction while collaborating with various internal teams to maximize customer value and success.

As a Senior Consultant at iManage, you will deliver consulting services for enterprise projects, implement solutions, build client relationships, and provide technical expertise in cloud-based technologies in the legal and professional services sectors.

Own and operate global IAM infrastructure (Entra ID, SSO, PAM), design SSO integrations (SAML/OAuth/OIDC/SCIM), automate user lifecycle via PowerShell/Graph API, manage MFA/conditional access/PIM, monitor and respond to identity alerts, govern service and break-glass accounts, maintain documentation, and provide on-call and hybrid-office support.

The Senior Site Reliability Engineer will automate processes, collaborate across teams, and enhance service resilience in a cloud-native environment, focusing on system scalability and best practices.

The Senior Customer Success Manager drives customer adoption and value for financial services clients, ensuring measurable outcomes and building strong relationships. They proactively manage customer health and collaborate with internal teams to enhance user experience and maximize retention.

The Partner Development Manager will drive partner revenue growth by building relationships with key partners, executing go-to-market strategies, managing pipelines, and ensuring mutual growth with a focus on customer outcomes.