The Principal Customer Success Manager is responsible for overseeing a portfolio of enterprise-level law firm clients, focusing on driving retention, advocacy, and satisfaction while collaborating with various internal teams to maximize customer value and success.

As a Senior Consultant at iManage, you will deliver consulting services for enterprise projects, implement solutions, build client relationships, and provide technical expertise in cloud-based technologies in the legal and professional services sectors.

Own and operate global IAM infrastructure (Entra ID, SSO, PAM), design SSO integrations (SAML/OAuth/OIDC/SCIM), automate user lifecycle via PowerShell/Graph API, manage MFA/conditional access/PIM, monitor and respond to identity alerts, govern service and break-glass accounts, maintain documentation, and provide on-call and hybrid-office support.