ICE (iceservices.com)
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Own the ServiceNow platform, architecture, custom applications, integrations, security, upgrades, releases, automations, SLAs, and platform health. Develop hands-on using ServiceNow scripting, scoped apps, flows, portals, REST integrations, and external web technologies. Lead a small technical team, establish documentation and runbooks, manage vendors, translate stakeholder needs into solutions, and maintain the platform roadmap.
