Jobs at Hook (hook.co)

Entry-level commercial sales role with a structured 12-month development path toward Account Executive. Responsibilities include completing sales training, prospecting, engaging decision-makers, qualifying opportunities, joining customer calls, running discovery and demos, building business cases, and progressively owning revenue targets and deals.

Own the end-to-end customer lifecycle for SaaS accounts, driving adoption, measurable value, renewals, and expansion. Lead strategic reviews, success plans, stakeholder engagement, and commercial negotiations. Act as a product and technical expert, explain complex concepts clearly, and collaborate with Product, Engineering, and Sales. Help shape scalable customer success processes while managing multiple customer workstreams.

Own the end-to-end customer lifecycle for SaaS accounts, including onboarding, adoption, value realization, renewals, and expansion. Build strategic success plans, lead customer reviews, identify commercial opportunities, and serve as a product and technical expert. Partner with customer success leaders, executives, revenue, operations, product, and data teams while collaborating internally to deliver customer outcomes and improve scalable customer success processes.

Build and own backend-focused full‑stack product features using Python and React; design data schemas and architecture; write well‑tested code; review peers; monitor production systems; collaborate with cross‑functional teams and integrate third‑party APIs.