Jobs at Hook (hook.co)

Own the end-to-end customer lifecycle for SaaS accounts, driving adoption, measurable value, renewals, and expansion. Lead strategic reviews, success plans, stakeholder engagement, and commercial negotiations. Act as a product and technical expert, explain complex concepts clearly, and collaborate with Product, Engineering, and Sales. Help shape scalable customer success processes while managing multiple customer workstreams.

Own the end-to-end customer lifecycle for SaaS accounts, including onboarding, adoption, value realization, renewals, and expansion. Build strategic success plans, lead customer reviews, identify commercial opportunities, and serve as a product and technical expert. Partner with customer success leaders, executives, revenue, operations, product, and data teams while collaborating internally to deliver customer outcomes and improve scalable customer success processes.

Build and own backend-focused full‑stack product features using Python and React; design data schemas and architecture; write well‑tested code; review peers; monitor production systems; collaborate with cross‑functional teams and integrate third‑party APIs.

Lead full implementation lifecycle from kickoff to go-live, configure Hook for customers, shape datasets for ML models, run multiple parallel projects to 28-day timelines, query and clean data with SQL, provide technical presales support, and feed product feedback to roadmap.