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The Technical Support Engineer will provide first-line support for IT-related issues, assisting clients via phone, email, and a ticketing system. Responsibilities include troubleshooting, ticket management, maintaining high customer satisfaction, and contributing to the knowledge base.

As a Technical Support Engineer, you will troubleshoot and resolve IT-related issues, provide first-line support for hardware and software problems, manage tickets, and ensure excellent customer service while collaborating with the engineering team.