Jobs at Endex

Own commercial expansion within existing B2B customer accounts by identifying new teams, workflows, and buying groups. Manage expansion discovery, proposals, negotiations, procurement, account plans, stakeholder maps, and forecasts. Coordinate with customer success and deployment teams while aligning expansion timing and customer commitments. The role requires strong account management, commercial judgment, organization, communication, and a demonstrated ability to convert additional use cases into commercial growth.

Translate operational needs into system requirements, process maps, acceptance criteria, workflow configurations, and data integrations. Analyze business applications, improve data quality, diagnose integration issues, coordinate user acceptance testing, maintain documentation, and manage system change rollouts across internal teams.

Own a product area from customer discovery through delivery and iteration. Observe user workflows, identify underlying needs, prioritize capabilities, define product direction, shape feasible solutions with design and engineering, and measure AI agent quality across correctness, task completion, latency, and user trust. Communicate decisions to customer-facing teams and use prototypes, evaluations, and product judgment to guide prioritization.

Build and maintain production customer integrations connecting Endex to enterprise systems and workflows. Design around authentication, permissions, data boundaries, and operating constraints; test deployments; add observability and recovery behavior; support launches; determine boundaries between customer solutions and core products; and convert successful integration patterns into reusable engineering capabilities. The role requires customer-facing communication, technical judgment, and practical software delivery skills.

Advise product and engineering teams on AI features, data practices, privacy, permissions, retention, access, cross-border transfers, and third-party arrangements. Translate legal and regulatory requirements into practical product guidance, support customer trust and data-protection terms, monitor evolving AI and privacy developments, and coordinate specialist legal advice when needed.

Manage referral and reseller partner accounts, build partner-sourced pipeline, coordinate co-selling with direct sales, and maintain accurate deal attribution and forecasting. The role requires developing partner relationships, qualifying opportunities, coordinating demonstrations and proposals, clarifying account ownership, and improving channel performance. Success is measured by partner-driven pipeline and revenue, with experience in B2B sales motions, reseller or referral programs, enterprise software, and channel agreements preferred.

Support customer onboarding, communications, adoption programs, and account coordination. Prepare materials, investigate initial customer blockers, route product issues, maintain accurate account context, coordinate customer-team projects, and document recurring processes. The role requires clear writing, organization, practical curiosity, and flexible follow-through across multiple customer needs.

Build and operate Endex’s production infrastructure, including cloud systems, deployment environments, shared services, CI/CD, and infrastructure-as-code workflows. Improve observability through service-level indicators, alerts, and runbooks; strengthen release safety; support developer productivity; and investigate incidents, capacity, performance, and resource efficiency as workloads scale.

Own the commercial renewal process across a customer portfolio. Responsibilities include tracking contract dates and stakeholders, building value cases with customer success teams, negotiating proposals, managing procurement follow-through, identifying retention risks, coordinating recovery plans, and maintaining accurate renewal forecasts. The role requires strong attention to detail, commercial judgment, customer coordination, and experience with subscription renewals or commercial account relationships.

Coordinate deal intake, approvals, exceptions, and signature readiness for complex commercial transactions. Review quotes, order forms, pricing, and nonstandard terms; align sales, legal, and commercial stakeholders; maintain accurate booking and handoff records; identify discrepancies; and improve deal workflows. The role requires strong attention to detail, coordination, commercial judgment, and familiarity with enterprise procurement, CPQ, contract, or order-management processes.

Build and maintain sales plays, onboarding, coaching programs, talk tracks, competitive guidance, and customer-facing resources. Translate product releases into seller training, run live practice sessions, measure adoption, gather field feedback, and improve enablement content. The role requires enterprise sales credibility, strong teaching and facilitation skills, clear writing, product curiosity, and the ability to evaluate seller readiness through observed behavior.

Develop new commercial opportunities by validating markets, building relationships with prospective customers and industry organizations, testing demand through outreach and experiments, creating qualified opportunities, and establishing repeatable business development motions. The role partners with leadership and account executives to assess market potential, document successful approaches, and transition validated opportunities to sales or partnerships owners.

Own strategic relationships with platform and technology partners, develop joint customer solutions and business plans, coordinate integrations and co-selling programs, and drive execution across product, engineering, sales, and legal teams. The role requires strong business judgment, technical fluency, executive presence, and the ability to align organizations around shared commercial and product outcomes.

Investigate and reproduce production software issues using logs, traces, API responses, and reproducible examples. Coordinate with engineering to validate workarounds, implement supported fixes, and restore customer workflows. Support incident response, communicate technical findings, document investigations, write runbooks and root-cause summaries, improve diagnostic tools, and identify recurring defects. The role requires troubleshooting authentication, permissions, networking, and data-flow issues, along with basic coding and clear technical documentation.

Build and maintain customer success operating systems, including lifecycle stages, onboarding workflows, account segmentation, health dashboards, reporting, and renewal-risk processes. Partner with customer success managers to improve onboarding, adoption, retention, data quality, and operational consistency. The role requires strong operational judgment, analytical skills, workflow-building ability, and practical process design. Experience with customer success platforms, CRM systems, SQL, reporting, and workflow automation is advantageous.

Own customer deployment strategy from workflow discovery through go-live and customer success handoff. Identify and prioritize high-value use cases, define success criteria and launch readiness, coordinate business, technical, and customer teams, manage implementation milestones and dependencies, support custom integrations with forward-deployed engineers, and communicate recurring customer needs to inform the product roadmap.

Own ongoing technical relationships with established enterprise customers. Maintain technical account plans, coordinate complex escalations, communicate technical issues and impact, run proactive reliability reviews, and improve support practices through runbooks and durable resolutions. Partner with support engineers, FDEs, customer IT teams, and internal engineering to manage integrations, incidents, architecture dependencies, and technical risks.

Own the customer support queue and first response across chat and email. Triage requests, troubleshoot known product issues, explain workflows, document evidence, escalate complex failures to technical support engineers, maintain customer updates, and create self-service help content. Success requires clear communication, patient investigation, reliable organization, and effective case management.

Own the revenue operations infrastructure and processes supporting pipeline management, forecasting, reporting, CRM governance, customer lifecycle handoffs, pricing consistency, and commercial execution. The role designs revenue processes, connects sales and customer success data, investigates reporting discrepancies, maintains pricing rules, and implements improvements across the commercial organization.

Own recruiting operations by maintaining Ashby workflows, templates, integrations, and data quality. Coordinate interview scheduling, interviewer capacity, training, and feedback collection while protecting candidate experience. Track recruiting funnel metrics, time in stage, and hiring capacity to identify bottlenecks. Document workflows, improve process consistency, and reduce administrative friction while supporting recruiters and handling sensitive information carefully.