Jobs at Convene Hospitality Group

Manage and grow a portfolio of key accounts within the UK meetings and events industry. Responsibilities include exceeding revenue targets, developing new business, building client and partner relationships, conducting sales meetings and site inspections, negotiating agreements, monitoring market trends, and securing repeat business across Convene’s global hospitality portfolio.

Owns UK accounts receivable operations, including billing, credit control, collections, cash allocation, bank reconciliations, invoice adjustments, and customer account maintenance in NetSuite. Reviews aging reports, pursues overdue balances, assesses credit limits, resolves invoice queries, and escalates high-risk accounts. Partners with Sales, Event Operations, procurement teams, and management to maintain accurate records, improve cash flow, and protect client relationships.

Manage accounts receivable administration and credit control for the UK market. Responsibilities include synchronizing customer and billing data, tracking purchase orders, administering vendor portals, uploading invoices, processing payment links, issuing account statements, and pursuing urgent pre-event collections. The role requires accurate recordkeeping, proactive communication, and hands-on use of NetSuite and Excel in a fast-paced hospitality environment.

Generates new business across UK and international corporate, association, and production company markets. Responsibilities include cold outreach, networking, social selling, qualifying leads, securing RFPs, conducting site tours and presentations, maintaining CRM data, reporting pipeline activity, and attending industry events. The role requires independently building a pipeline and collaborating with sales and marketing leadership to identify new markets and buyer opportunities.

Drives revenue for live meetings and events by qualifying inbound enquiries, managing opportunities, converting smaller bookings, and maintaining client, agency, and internal relationships. Updates CRM records, supports pipeline reporting, coordinates venue and booking administration, and directs larger opportunities to the appropriate account owner. The role requires strong communication, organization, sales judgment, venue knowledge, and collaboration in a fast-paced central office environment.

Provide hands-on L1 technical support for macOS and Windows endpoints, identity platforms, SaaS applications, and business systems. Manage tickets, troubleshoot access and configuration issues, coordinate escalations, and support onboarding and offboarding. Maintain device compliance, patching, MDM configurations, and physical access systems. Contribute to incident analysis, automation, knowledge-base documentation, and improved self-service while delivering strong response times and customer satisfaction.