Jobs at Coinbase

Lead a high-touch CX team serving HNW/UHNW/VIP customers across international markets. Own operational performance, coach specialists, manage escalations with Compliance/Risk, and convert feedback into SOPs, tooling, and policy improvements.

Partner with customers and sales to architect and implement distributed systems using Coinbase APIs. Build open-source SDKs and reference implementations, lead end-to-end customer implementations, resolve technical roadblocks, and collaborate with product and engineering to extend core capabilities for strategic clients.

Manage end-to-end relationships with Coinbase's highest-value customers, resolve complex escalations cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and provide on-call support including weekends.

Serve as senior relationship owner for high-value Coinbase clients: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface customer feedback, and partner cross-functionally to deliver systemic fixes and improve retention and satisfaction.

Provide commercial legal support for Coinbases institutional products across UK and international markets. Negotiate and draft complex institutional finance agreements (prime brokerage, derivatives, securities financing), advise on product lifecycle, regulatory and cross-border legal risk, lead cross-functional legal workstreams, and build scalable commercial processes and risk frameworks to support global growth.

Manage and grow relationships with top institutional derivatives traders to drive volume across futures, options, and perpetuals. Source and convert high-value traders, monitor market structure and competitor activity, maintain pipeline and forecasts, and deliver data-driven insights to Product, Risk, and Marketing. Build AI-powered workflows to prioritize outreach and scale coverage.

Lead quality assurance reviews of transaction monitoring investigations, enforce QA rubrics, perform root cause analysis, and deliver metrics and dashboards. Drive calibration, training, and cross-functional remediation with Compliance, Operations, Analytics, and L&D to improve AML/CFT case consistency and operational performance.

Run the UK entity (CBPL) risk framework and contribute to global operational risk programs. Lead RCSAs, incident management, KRIs/KCIs, outsourcing and resilience work; provide 2LoD challenge to products and change, build risk MI for senior forums, coach first-line leaders, and help design global ORM programs and dashboards.