Jobs at Coinbase

Lead a high-touch CX team serving HNW/UHNW/VIP customers across international markets. Own operational performance, coach specialists, manage escalations with Compliance/Risk, and convert feedback into SOPs, tooling, and policy improvements.

Manage end-to-end relationships with Coinbase's highest-value customers, resolve complex escalations cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, surface customer feedback to improve processes, and provide on-call support including weekends.

Serve as senior relationship owner for high-value Coinbase clients: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface customer feedback, and partner cross-functionally to deliver systemic fixes and improve retention and satisfaction.

Provide commercial legal support for Coinbases institutional products across UK and international markets. Negotiate and draft complex institutional finance agreements (prime brokerage, derivatives, securities financing), advise on product lifecycle, regulatory and cross-border legal risk, lead cross-functional legal workstreams, and build scalable commercial processes and risk frameworks to support global growth.

Own UK financial promotions and asset listings approval workflows, lead product governance for UK launches, build and scale regulated operational processes, produce senior governance reporting, and partner with Customer Experience to improve onboarding and support. Maintain audit-ready controls and use generative AI responsibly to improve efficiency.

Lead quality assurance reviews of transaction monitoring investigations, enforce QA rubrics, perform root cause analysis, and deliver metrics and dashboards. Drive calibration, training, and cross-functional remediation with Compliance, Operations, Analytics, and L&D to improve AML/CFT case consistency and operational performance.