Jobs at Charlotte Tilbury

Lead Charlotte Tilbury’s global social community strategy across major social platforms. Manage proactive engagement, brand voice, social listening, sentiment reporting, crisis communications, reputational risk escalation, and community response frameworks. Partner with Customer Care, PR, Corporate Communications, Brand, and Advocacy teams to translate community insights into content and business recommendations. Provide training and guidance to ensure consistent, high-quality interactions across global audiences.

Owns the Global Travel Retail product and category strategy across core, new product development, and travel-exclusive ranges. Leads forecasting, demand planning, retailer allocations, launch phasing, assortment productivity, lifecycle management, competitor reviews, and visual merchandising optimization. Presents product recommendations to retailers and internal leadership, aligns cross-functional teams, and manages one Product Marketing Executive while partnering with Commercial, Marketing, Supply Chain, Finance, Demand Planning, and Education.

Supports UK OPEX and CAPEX budgeting, forecasting, month-end reporting, journal posting, P&L preparation, balance sheet reconciliations, and commercial analysis. The role partners with cross-functional budget holders, identifies forecast risks and opportunities, supports business cases, enforces purchase order policy, and presents financial commentary to senior management while progressing toward a professional finance qualification.

Leads UK and ANZ trade marketing strategy across physical retail, ecommerce, and owned stores. Develops omnichannel retail plans, retailer partnerships, joint business plans, product launches, activations, performance reporting, and budget management. Manages and develops the Trade Marketing team, drives customer experience and sell-out, identifies market trends, and coordinates with commercial, retail operations, visual merchandising, PR, media, and global marketing teams.

Leads the EU commercial team and retail partnerships for department store and specialty channels. Responsibilities include coaching sales leaders, negotiating contracts, managing retailer strategies, sales forecasting, inventory and assortment planning, account P&Ls, budgets, trading plans, and cross-functional retail activations. The role drives commercial growth, profitability, brand visibility, and ranking across European retailers while collaborating with marketing, retail, merchandising, and operations teams.

Represent Charlotte Tilbury in Space NK stores by coaching retailer teams on artistry, product knowledge, and brand values. Drive sales and KPI performance, deliver beauty services and mini-events, convert customers, and create exceptional brand experiences. Maintain visual merchandising standards, monitor stock and testers, support brand compliance, build stakeholder relationships, and provide weekly sales reporting. The role requires creativity, leadership, emotional intelligence, strong communication, flexibility, resilience, and enthusiasm for beauty and artistry.

Leads end-to-end digital campaigns for new product launches, hero products, and major brand moments. Develops integrated strategies, coordinates digital channel teams, aligns Digital with Brand, Social, PR, Creative, Product, Technology, and regional stakeholders, and ensures cohesive campaign narratives. Drives innovation, facilitates planning sessions, presents recommendations to senior leaders, and uses post-campaign data and insights to improve future performance.

Lead global FP&A planning, forecasting and Executive/Board reporting. Deliver budgeting, quarterly forecasting and 3-year plans, partner with regional and functional finance teams, enhance reporting and Anaplan planning capabilities, drive automation and insights, and provide ad hoc analysis and strategic decision support to senior stakeholders.

Lead global eCommerce trading and site optimisation for CT.com: drive promotional strategy, forecasting, stock readiness, conversion and profitability. Mentor a high-performing team, translate data into commercial actions, manage vendor relationships (e.g., Algolia), and partner with tech, supply chain and finance to deliver digital commerce growth.

Maintain and improve AWS infrastructure supporting Charlotte Tilbury’s e-commerce platform. Build self-service infrastructure provisioning, shared Terraform modules, CI/CD tooling, and developer experience improvements. Ensure cloud systems are secure, scalable, reliable, performant, and cost-efficient. Participate in observability, SRE practices, incident response, and production support while collaborating with cross-functional engineering squads.

Provide administrative and legal support to the Global Legal Team: corporate secretarial tasks, contract execution, inbox triage, minute-taking, legal research, drafting/reviewing NDAs, influencer contracts, letters, T&Cs and other agreements under senior supervision. Assist with IP, trade mark and data privacy matters, and maintain precedents, trackers and playbooks in a fast-paced commercial environment.

Leads end-to-end production of global campaign content across video and stills, managing briefs, schedules, budgets, talent, crews, external production companies, and stakeholders. Oversees shoots, post-production coordination, event production support, supplier relationships, and process improvements while ensuring high-quality delivery across multiple projects.

Leads visual direction for integrated luxury beauty campaigns across photography, film, digital, social, and other channels. Owns creative projects from concept through execution, directs shoots, integrates Generative AI into workflows, maintains premium brand standards, and collaborates with marketing, production, strategy, and product teams. Mentors junior creatives, manages quality and priorities, and drives innovation across the in-house creative agency.

Partner with Magic Office leadership to deliver HR support across performance management, talent mapping, succession planning, employee relations, long-term sickness/occupational health cases, compensation & benefits coordination, and culture/engagement initiatives. Act as trusted advisor, drive people strategy changes, partner with Reward, People Services and L&D, and help shape employee experience for the business area.

Lead and support day-to-day store operations, drive sales and KPIs, coach and develop the team, maintain visual merchandising and grooming standards, and create exceptional customer experiences while proposing commercial initiatives to grow revenue.

Own the mobile app product strategy and roadmap for iOS and Android, lead evidence-based discovery, prioritise opportunities, work with Design/Engineering/Data to deliver and measure outcomes, drive launches, and ensure continuity and handover during a six-month maternity cover.

Lead strategic retail partnerships across EU, negotiate commercial terms, manage account P&L and sales forecasting, drive category ranking and launch plans, collaborate with cross-functional teams, and coach the commercial team to deliver growth.

Lead EMEA customer-facing supply chain for wholesale channels, ensuring order-to-cash and fulfilment excellence. Manage a team, drive OTIF, S&OE collaboration, forecast accuracy, promotional execution, and cost-to-serve initiatives. Build customer partnerships, resolve service failures with root-cause analysis, and deliver data-driven insights via ERP and BI tools to optimise inventory and logistics across multiple markets.

Support the Business Manager to run counter operations, drive sales and KPIs, set and communicate targets, coach and develop the team, ensure exceptional customer experience, maintain visual merchandising and grooming standards, and propose commercial initiatives and events.

Support marketing procurement across agencies, media, events, content and marketing tech. Run sourcing and tender processes, manage supplier performance, negotiate contracts, track rebates, maintain procurement reporting, and deliver cost-saving projects while ensuring compliance and supporting procurement governance.