Jobs at Charlotte Tilbury

The Performance Creative Manager will develop creative strategies for performance marketing, manage UGC campaigns, and analyze creative performance to optimize marketing efforts.

Build and deploy production-ready AI/ML systems across the full lifecycle, including agentic systems (RAG, prompt engineering), non-GenAI models (recommenders, forecasting), APIs/microservices, CI/CD and IaC, monitoring and guardrails, and cross-functional collaboration to ensure scalable, secure, and observable ML solutions.

Support the Business Manager to run counter operations, drive sales and KPIs, coach and develop the retail team, maintain visual merchandising and service standards, and deliver exceptional customer experiences.

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Manage and optimise paid media campaigns across EU markets, working with retailer and agency partners to meet KPIs (ROAS, CPA, CTR). Handle asset readiness, translations, budget tracking, reporting and insights, and feed creative learnings to global teams. Monitor competitors, research ad products and lean into AI to improve performance.

Lead and own end-to-end EU media strategy across priority markets, manage two direct reports, collaborate with agencies and cross-functional teams, drive omni-channel media plans (online and offline), optimise campaign performance and budgets, and test innovative formats to maximise ROI and retail/DTC sales.

Manage website and app content, oversee a team, ensure alignment with marketing strategies, analyze performance, and collaborate with tech and CX teams.

Support the Business Manager to drive sales and KPIs, coach and develop the retail team, deliver exceptional in-store customer experiences, maintain visual merchandising and grooming standards, and propose events and initiatives to grow commercial performance.

Lead visual direction for 360° campaigns from concept to delivery, direct photography and film shoots, integrate Generative AI into creative workflows, collaborate across Marketing, Digital, PR and Product teams, and line-manage and mentor a Junior Art Director to ensure high-quality luxury brand storytelling.

The Senior Digital Product Designer will create holistic digital experiences and collaborate with various teams to ensure app functionality, aesthetics, and alignment with brand vision.

Support planning, building, QA and deployment of CRM campaigns across email, push, SMS and in-app; manage journeys in Braze; use Movable Ink for dynamic content; apply AI and automation for personalization and optimization; analyze performance in Looker; support mobile app CRM, testing, and lifecycle optimization; deliver insights and streamline processes.

Drive in-store and retailer performance through sales reporting, forecasting, inventory and assortment management. Build trading relationships to support NPD launches, collaborate cross-functionally (supply chain, marketing, VM, finance) and provide ad-hoc analysis to identify retail opportunities and ensure on-shelf availability across EU retailers.

Responsible for digital tracking implementation across app and web, ensuring accurate measurement and reporting, and maintaining documentation across stakeholders. Collaborates with Product and Engineering teams using tools like Snowplow, GTM, and provides insights through BI platforms.

The Data Scientist role involves data sourcing, analysis, model development, and stakeholder management to optimize marketing and enhance customer experiences using machine learning and AI.

Manage strategic retail partnerships across the EU, negotiate commercial terms, forecast and deliver net sales, manage inventory and NPD forecasting, collaborate with marketing, merchandising, supply chain, and retail teams to drive visibility, launches, and retailer plans to maximise sales and brand presence.

Represent Charlotte Tilbury as a global makeup ambassador delivering exceptional artistry for campaigns, product development, education, content creation and VIP experiences. Collaborate with product teams, support launches and shoots, train internal and retail teams, create social-first content, and uphold brand aesthetics while contributing to a collaborative Pro Artistry team culture.

Manage global stock for part of the portfolio by translating demand into supply plans, executing replenishment, maintaining inventory accuracy, and managing supplier relationships. Monitor deliveries, reconcile third-party inventories, expediate where needed, drive OTIF improvements, contribute planning insights to S&OP, and partner cross-functionally to mitigate risks and ensure product availability.

Senior-most artistry leader responsible for setting global artistry standards, coaching and developing Pro Artists, leading high-profile campaigns and VIP work, partnering with product development, delivering education, and representing the brand at events and shoots.

Lead VAT compliance for EMEA/UK, manage submissions and payments, liaise with advisors and tax authorities, support indirect tax audits, advise business on VAT accounting and invoicing, contribute to VAT technology strategy (Making Tax Digital) and support ad hoc international tax and customs projects.

Lead customer insight initiatives by shaping strategy and analysis, managing a team, and influencing key business decisions based on data-driven insights.