Manages the technical relationship for managed services customers, serving as a trusted advisor and technical escalation point. Owns technical roadmaps, lifecycle and risk management, incident and problem resolution, service improvement, governance reviews, and optimization initiatives. Translates business needs into technical recommendations across cloud, security, infrastructure, workplace, and lifecycle services. Collaborates with delivery teams, vendors, architects, and commercial stakeholders to support transitions, proposals, renewals, and service expansion.

Manages corporate and international collections operations, cash targets, aged debt reduction, credit-control processes, ledger accuracy, reporting, forecasting, and month-end activities. Leads direct reports through coaching, performance management, meetings, and development. Partners with sales and internal stakeholders, manages escalations and disputes, oversees GETPAID usage, supports process improvements, and refers default payments for litigation.

Leads the design, development, and support of enterprise data platforms and pipelines. Ingests, cleanses, models, and documents data from diverse sources into governed Kimball datasets for BI, machine learning, and AI. Oversees data engineers, ensures pipeline reliability and quality, applies DevOps and CI/CD practices, performs data analysis, and collaborates with stakeholders on requirements, governance, GDPR compliance, and continuous process improvement.