Manage Professional Services opportunity requests from triage through completion, coordinating internal and third-party resources based on skills, availability, and location. Maintain Salesforce cases, resource bookings, schedules, documentation, sales order validation, utilization data, and reporting accuracy. Collaborate with sales, billing, support teams, suppliers, and other stakeholders while ensuring procedures, contractual requirements, and service standards are met.

Manage Professional Services opportunity requests from triage through completion. Coordinate internal and third-party resources based on skills, availability, and location; maintain bookings, schedules, utilization data, documentation, and Salesforce records. Validate sales orders, review Power BI and resourcing reports, resolve inaccuracies, and communicate with sales, billing, support, and suppliers. The role requires accurate process execution, strong stakeholder relationships, organization, and responsive service.

Lead the Hybrid Cloud go-to-market strategy, mentoring a virtual team, driving accountability on performance metrics, and enhancing customer satisfaction and growth.