Offices at Bullhorn

As a Product Support Analyst at Bullhorn, you will serve as the first point of contact for customers, handling inquiries through various channels to resolve technical challenges with the company's software. Your role includes troubleshooting issues, communicating updates to customers, and contributing to the knowledge management system, all while ensuring a high standard of customer service.

The Product Support Analyst will be responsible for delivering outstanding customer experiences by addressing technical challenges, managing incoming customer requests via multiple channels, and resolving issues efficiently. The role includes maintaining communication with customers regarding their queries and contributing to the knowledge management system.

The Senior Product Manager at Bullhorn will be responsible for defining and delivering product features, engaging with customers for strategic initiatives, collaborating with cross-functional teams, and writing product pitches and documentation. They will leverage product knowledge to steers key products and ensure alignment with customer goals.