Bullhorn
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As a Product Support Analyst, you will be the first point of contact for clients, troubleshooting technical challenges related to Bullhorn's software products. You'll assist customers via phone, email, and chat, striving for quick resolutions and maintaining high performance standards. Critical thinking and empathy are essential as you'll also contribute to the knowledge management system.
As a Senior Product Manager at Bullhorn, you'll define and deliver key product features by collaborating with customers and development teams. Your role entails gathering customer insights, articulating product vision, collaborating on design issues, and writing detailed product documentation. Engagement with high-profile customers and ownership of product development projects will be essential for success in this role.