Offices at Braze

The Strategic Customer Success Manager will manage client relationships, drive feature adoption, analyze product usage, and collaborate with internal teams to ensure customer satisfaction and retention.

Collaborate with customers on data solutions, enhance product architecture, shape product strategy, and drive successful customer engagement.

As a Senior Customer Success Manager at Braze, you will oversee client relationships, drive feature adoption, and maintain account health for enterprise customers. You will collaborate with cross-functional teams to ensure customer satisfaction, advocate for customer needs, and provide mentorship to junior staff.