Jobs at AJ Bell

Supports customer marketing communications across email and other channels, including Tax Year End and Refer a Friend campaigns. Develops marketing briefs, collaborates with CRM, analytics, brand, product, legal, compliance, and data teams, and uses customer insight and campaign results to improve communications. Ensures accuracy, regulatory approval, and good outcomes for retail customers while contributing to testing and optimization.

Manage AJ Bell’s social media communities by responding to audiences, building engagement, monitoring conversations, creating social-first content, scheduling posts, and analyzing performance. The role supports content, PR, brand, and marketing teams with audience insights while escalating customer service, regulatory, and reputational issues appropriately. Platforms include Meta, TikTok, LinkedIn, Facebook, YouTube, Instagram, and short-form video channels.

Build and manage relationships with UK financial adviser firms to grow adoption of AJ Bell Investments. Generate and qualify opportunities, explain managed portfolio and multi-asset investment solutions, progress sales pipelines, support adviser research and due diligence, identify retention and expansion opportunities, and maintain accurate CRM data. Collaborate with investment business development and platform sales teams to achieve investment flow and regional targets.

Researches, writes, and edits pensions, retirement, investment, and personal finance content across websites, apps, newsletters, guides, podcasts, video, and webinars. Translates complex pension rules and financial developments into clear customer communications, while ensuring regulatory accuracy and accessibility. Collaborates with editorial, marketing, PR, product, technical, and compliance teams, using audience insights, search trends, and performance data to improve content.

Conducts end-to-end qualitative and quantitative market and customer research, including surveys, interviews, focus groups, competitor tracking, desk research, and data analysis. Translates findings into clear, commercially relevant insights for product, marketing, digital, customer experience, and business planning. Manages research briefs, agency partners, stakeholder engagement, Voice of Customer initiatives, and continuous improvement of research data, platforms, and processes.

Develop and maintain full-stack features, APIs, web applications, data layers, integrations, and cloud-based services for investment products. Design secure, scalable solutions using Node.js, TypeScript, React, MongoDB, SQL, AWS, containers, and CI/CD tools. Collaborate with Product, UX, Business, and engineering teams; contribute to architecture, testing, deployment, monitoring, DevOps ownership, and continuous improvement.

Build and maintain a customer-facing Flutter investment app used by hundreds of thousands of customers. Responsibilities include mobile architecture, readable and testable code, performance, accessibility, defect resolution, CI/CD and app releases. Provide technical leadership through code reviews, mentoring, pairing, documentation, and architectural decisions. Collaborate with Product, Design, and Engineering while improving shared components, design systems, maintainability, and development practices.

Design, deliver, and support cloud and hybrid infrastructure while migrating workloads to AWS. Build Terraform-based infrastructure automation and GitHub CI/CD pipelines, troubleshoot complex incidents, improve resilience and monitoring, document technical solutions, manage operational change, collaborate with suppliers, and mentor engineers. The role establishes modern engineering standards across networking, identity, security, virtualization, storage, backup, disaster recovery, and cloud platforms.

Develop and evolve secure, scalable services, APIs, applications, and middle-tier components supporting operational and regulatory technology. Make architectural decisions, apply modern engineering practices, and deliver highly available cloud-based solutions. Mentor engineers, conduct code reviews, promote testing and continuous improvement, and contribute to Agile delivery and technical standards across cross-functional teams.

Provides second-line technical support through in-person, remote, phone, and remote-access channels. Escalates and resolves complex hardware, software, application, network, backup, and system issues; administers Microsoft environments and cloud services; supports patching, application delivery, and recovery operations. The role also automates service tasks, standardizes procedures, documents solutions, educates the Service Desk, contributes to technology projects, and collaborates with business and technical teams to improve service delivery.

Lead business analysis and strategic change initiatives across the organization, advising executives, defining and prioritizing requirements, developing business models, and overseeing holistic solutions. Manage business analysts, remove delivery blockers, coordinate suppliers, support incidents, and conduct performance reviews. Coach teams in Agile and Lean practices while guiding enterprise architecture, systems analysis, testing, stakeholder engagement, and user experience analysis.