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Lead technical pre-sales for Fin's AI customer agent: run technical discovery, deliver solution demos and POCs, respond to RFPs/security questions, partner with Product and Engineering, and ensure customer success across the sales cycle.

Own the full mid-market sales cycle: prospect, demo, negotiate, and close new business for Fin's AI Customer Agent. Provide accurate forecasts, tailor demos, mentor teammates, and represent customer needs to Product and Marketing to drive adoption and growth.

As a Senior Product Engineer, you will develop backend and frontend systems, mentor engineers, and enhance product architecture at Intercom.

The Strategic Customer Success Manager engages with large customers to guide AI-driven transformation, drive adoption, and deliver measurable outcomes through relationship building and process optimization.

The Senior Product Engineer will develop technical plans, write Ruby code, mentor engineers, and collaborate with product teams to enhance customer service solutions.

The Senior Data Scientist will collaborate with product teams, develop metrics, design data pipelines, and influence product strategy through data analysis at Intercom.

As a Senior Data Scientist at Intercom, you'll analyze data to drive decisions, support product teams, build data pipelines, and influence product strategy using AI tools.

Manage a portfolio of high-value enterprise customers to drive AI-driven customer service transformation. Act as trusted advisor, gather requirements, design solutions with engineers, lead success plans and executive reviews, monitor metrics and ROI, identify risks and expansion opportunities, and partner with sales to protect renewals and grow account value.

Lead end-to-end deployments of Intercom and Fin for large customers, manage project scope and timelines, perform hands-on configuration and integrations, coordinate technical readiness and data migrations, track adoption and outcomes, and partner cross-functionally to deliver measurable AI-driven customer support results.

Lead pre-sales services scoping and solution design for enterprise customers, translating business and technical requirements into clear SOWs. Partner with Sales to position services, assess implementation complexity, design AI-powered deployments, and coordinate Product, Engineering, and Customer Success to ensure deliverable alignment and fast time-to-value.