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Own partner lifecycle and GTM planning to drive pipeline, market expansion, and revenue. Align partners with field sales, marketing, and TPAs to enable co-sell motions, execute joint GTM, govern partner performance, coach partners, and track metrics to ensure consistent delivery and scalable partner-led growth.

The role involves leading solution consulting in AI and Data, providing technical expertise, and engaging with executive stakeholders to drive business outcomes using ServiceNow's solutions.

Serve as the public-facing Developer Advocate for Agent Studio, creating technical content, running community programs and events, providing hands-on developer support, improving docs and onboarding, and feeding developer insights to Product and Engineering to grow an agentic AI developer ecosystem.

The AVP UKI CRM will lead CRM solution sales across the UKI region, develop strategic sales plans, manage teams, and drive revenue growth.

Advise customers on ServiceNow platform architecture and governance, design enterprise solutions and roadmaps, reduce technical debt, manage instance health, engage executives and architects, and support sales scoping and delivery.

Lead enterprise customers as a trusted advisor to drive multi-year digital transformation using ServiceNow. Shape strategy, engage C-suite, orchestrate value across pre- and post-sales, establish governance and operating models, and ensure measurable outcomes (adoption, ROI, retention, expansion). Influence internal stakeholders to elevate customer success for strategic accounts and promote AI-driven innovation.

Embed with customers to discover high-impact AI opportunities, design LLM-based and RAG solutions, collaborate with engineers to build and iterate production-ready intelligent workflows, codify reusable patterns, drive stakeholder alignment, and enable scale through documentation and technical enablement.

Embed with enterprise customers to design, build, and deploy production-grade LLM-enabled applications. Own full-stack solutions (backend, orchestration, vector search, and UI), codify reusable AI patterns, influence platform roadmap, and deliver scalable, secure AI deployments while operating in the field and iterating rapidly.

The Principal Platform Architect leads enterprise engagements, sets architectural strategy, and serves as a trusted advisor to C-level executives, ensuring platform governance and delivery excellence.

Lead solution sales for ServiceNow CRM Workflows in Telco & Technology, build pipeline, manage C‑level relationships, coordinate cross-functional teams, deliver demos, close CRM opportunities, and drive account growth and customer experience.