Top Tech Jobs & Startup Jobs in London

Troubleshoot and resolve complex hardware and software issues through phone, chat, email, remote sessions, and diagnostic tools. Document customer and technical information in case management systems, manage incoming contacts and existing cases, maintain product expertise, and occasionally provide after-hours or weekend on-call support. The role requires networking knowledge, analytical troubleshooting skills, clear communication, independent work, and the ability to manage critical customer issues and expectations.

Provides presales bid and pricing support for RFQs and tenders. Coordinates bid plans, virtual teams, stakeholder inputs, approvals, reviews, and discount tracking. Analyzes customer requirements, project costs, risks, competition, margins, and winning-price strategies. Develops opportunity financials and P&L analyses, makes pricing recommendations, and presents bid decisions to management while collaborating with sales, engineering, project management, procurement, finance, legal, and product teams.

Develop and maintain backend services for Alta Video’s cloud-based distributed video security platform. Responsibilities include designing and implementing features, managing video cameras, access control systems and sensors, improving system capacity, maintaining CI/CD infrastructure and customer deployments, and delivering secure, high-quality code. The role requires collaboration within an autonomous agile engineering team and may involve cloud products, service-oriented architectures, AI, machine learning and computer vision.

Design rugged enclosures and mechanisms for harsh environments using SolidWorks. Produce 2D drawings, BOMs, build guides, and test plans. Collaborate with production, quality and manufacturing, inspect drawings, troubleshoot prototypes, and justify designs with analysis and documentation.

Develops end-user narratives and B2B content for Video Security and Access Control solutions, creates sales enablement materials, executes integrated multi-channel growth campaigns, supports events, analyzes funnel performance, and manages program budgets. Partners with sales, digital marketing, field marketing, channel teams, and subject matter experts across EMEA to drive demand, pipeline growth, brand preference, and revenue impact.

Leads technical pre-sales activities across Europe, engaging customers to analyze complex requirements and design compelling technology and service solutions. Creates high-level designs, bills of materials, documentation, demonstrations, and tender responses. Presents solutions, coordinates technical bid teams, supports third-party procurement and quotation evaluation, and manages stakeholder relationships. Travel to customer and company locations may be required for projects, meetings, and demonstrations.

Serve as the operational SME for deploying Motorolas Guardian Suite to emergency services customers. Capture and document requirements, gap analyses, user stories and acceptance criteria; coordinate with engineering, product, suppliers and test teams; deliver training; support go-lives and defect management; maintain customer relationships and benefits documentation to ensure successful deployments and service satisfaction.

Investigate and resolve complex escalated issues for cloud video security products by reproducing problems in lab, analyzing logs and network traces, collaborating with R&D/test/support/sales, testing fixes and workarounds, writing technical documentation, and occasionally visiting customer sites.

The Senior Software Engineer will develop and maintain complex software systems, manage intricate states, optimize CI/CD pipelines, and architect robust API integrations, within a collaborative and remote work environment.

The Test Automation Engineer will ensure quality by automating tests across UI and API systems, supporting CI/CD pipelines, and aiding in performance testing.