Leads the launch, operational readiness, governance, performance, financial oversight, and ongoing management of insurance partnerships. Ensures contractual, customer, commercial, operational, and FCA regulatory requirements are embedded across systems and processes. Oversees partnership KPIs, payment validation, risk mitigation, book sustainability, partner assurance, and issue escalation. Manages and develops the insurance partnership team while coordinating with Product, Technology, Operations, Finance, Compliance, Legal, Risk, and external partners.

Lead credit risk assessments for trading counterparties, maintain ratings, limits and exposures, advise on collateral and transaction structures, produce credit reporting, and work with Quant and Tech teams to develop, validate and automate credit risk models, tools and controls.

The role involves diagnosing, repairing, and maintaining kitchen and white goods appliances in customers' homes, focusing on safety and first-time fixes.