Manage a book of enterprise customers to improve email deliverability through audits, strategic roadmaps, issue resolution (blocklisting, spam traps), data-driven monitoring and reporting, cross-functional collaboration, and executive-level communication to drive retention and measurable business outcomes.

Lead and grow the EMEA Professional Services organization, driving delivery excellence, services attach, bookings, and customer advocacy. Partner with Sales and Customer Success to build GTM motions, resolve complex escalations, codify regional operating patterns, and scale a distributed London/Dublin team while promoting AI-forward ways of working.

Lead end-to-end strategic technical engagements for enterprise customers, shape SOWs, design scalable Klaviyo and martech solutions, manage delivery and risks, advise stakeholders, mentor peers, and drive repeatable processes to ensure adoption and measurable outcomes.